Payment terminals with automated tipping prompts have increased tipping here – but new research shows customers hate the “tip surveillance” that goes with it, writes psychologist Peter Quarry.
Customers are routinely presented with a payment terminal with several tipping options.
The first time I visited New York, I was literally chased out of a restaurant by an irate waiter spewing unprintable invective because I hadn’t thrown down some cash for a tip.
Well, the service had been slow, and the food was underwhelming, and I came with the common Australian viewpoint that tipping is both optional and contingent on a positive dining experience.
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Original URL: https://www.afr.com/wealth/personal-finance/here-s-a-tip-people-resent-being-watched-while-they-press-no-tip-20250305-p5lh39
