February 2020
Trust burn-out in Australia
The good news is Australians tend to trust each other more than citizens of most other countries. But that is not reflected in their trust in most public and social institutions.
June 2019
'What the hell is going on?': Samuel to business
Graeme Samuel has castigated business and regulators declaring that if another royal commission were called it would likely find the same "horrific" behaviour as in banks and aged care.
February 2018
Polarised community despite greater transparency
The Edelman Trust Barometer for 2018 indicates a polarised global community riven with distrust as people disagree over the fake news phenomenon.
Taking a stand can boost CEOs in eyes of public
The Australian public has become more trusting of chief executives because they have been taking a public stance on societal issues.
Social media has given communities a voice
Before social media was around, community expectations were always changing, but not at the pace they are now.
Customer always the key but other relationships also vital
The customer experience – and perspective – remains the early warning system to show if things that are not working.
Integrated reporting: Telling the whole story has become the trend for business
Australian companies have enthusiastically adopted the global trend toward integrated reporting, a practice that puts together information on all of a company's value drivers.
Business and community trust: It may be legal but that does not make it right
John Stanhope is convinced that if business wants to win back the trust in the community, then it must start at the top, with directors and executives.
Restoring the faith in business
Part of the current climate of "business bashing" can be attributed to a general decline in trust for institutions ranging from business to government.