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Paul Smith

Uber files, Netflix ads highlight short window of disruption delight

The early promise of tech disruptors to revolutionise the customer experience seems to fade as incumbents fight back and economic reality sets in.

Paul SmithTechnology editor

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On Friday, when The Guardian released the Australian findings from a big trove of “Uber files” – leaked documents showing how the company busted through regulations to launch around the world – it was an interesting reminder of how new and fresh it all seemed to consumers a decade ago.

The revelations themselves fall into the “interesting rather than explosive” category, highlighting how Uber knew full well it was operating illegally in NSW and Victoria but relied on the predictable desire of politicians in opposition to support its “disruption” to look smart and impress voters.

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Paul Smith edits the technology coverage and has been a leading writer on the sector for 20 years. He covers big tech, business use of tech, the fast-growing Australian tech industry and start-ups, telecommunications and national innovation policy. Connect with Paul on Twitter. Email Paul at psmith@afr.com

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    Original URL: https://www.afr.com/technology/uber-files-netflix-ads-highlight-short-window-of-disruption-delight-20220715-p5b1vs