At the recent Growth as an Enabler of Technology roundtable jointly held by The Australian Financial Review and KPMG, the big question was if Australian business is digitally ready. Its conclusion: we’re getting there.
We all know the story: you obediently give all your information to the robot over the phone, including your account number and password, then after an interminable wait, a human comes on the line and asks who you are and wants your password again.
