Opinion
Big tech is in crisis, which is exactly what it needed
Tech is having its feet held to the fire. After years of unstoppable growth and cushy perks, it may be the only way for the industry to get back to innovating.
Parmy OlsonJoshua Browder, a 26-year-old entrepreneur from Britain, recently supercharged his main product in a way that he could hardly have imagined a few years ago.
His start-up DoNotPay had spent several years developing a chatbot that could negotiate erroneous or excessive fines and fees on behalf of consumers – think unwarranted parking tickets – building a database of expertise based on its history of human interactions.
Bloomberg Opinion
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