Opinion
Government online should be a one-stop-shop. But don’t expect it soon
State and federal governments are trying to make access to digital services easier, but there is still a long way to go.
Jennifer HewettColumnistVictor Dominello’s passion is the main reason Bill Shorten, the federal Minister for Government Services, describes Service NSW as the pinnacle of government consumer service in Australia.
As former NSW minister for customer service and digital government, Dominello was determined to dramatically improve the personalised provision of digital services for citizens – all made accessible through an easy-to-use Service NSW app.
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