I was reading an interview with the head of one of the world’s biggest mining companies the other day when I came across a line that made my jaw drop.
It said that when Mike Henry, chief executive of BHP, has a meeting with his executives, he gives someone the job of delivering “structured feedback” about how well or badly the gathering went.
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Financial Times
Pilita Clark is an associate editor and business columnist at the Financial Times. She writes a weekly column on modern corporate life, as well as features and other articles.
