The Labor government will not introduce a European Union-style scheme to compensate airline passengers for disruptions and delays despite public outcry and calls from the competition regulator after chronic poor performance by Qantas last year.
European airlines must compensate passengers when their flight is delayed or cancelled, or if they were denied boarding, if they reach their final destination more than three hours later than scheduled.
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Ayesha de Kretser is a senior reporter with The Australian Financial Review covering the aviation and tourism sectors. She has previously reported on banking, mining and commodity markets. Connect with Ayesha on Twitter. Email Ayesha at ayesha.dekretser@afr.com.au
