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Why repair times have worsened for fixing smashed cars

Liam WalshReporter

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Key Points

  • Insurers have been saying longer repair times are lifting costs. 
  • AMA says staff shortages, more damage in accidents increase time.  
  • Repair chain raising $55m, posted a $146m loss. 

Times to fix cars and trucks have jumped by up to an additional four days, smash repair giant AMA says.

The delays were blamed on labour shortages and more heavy damage being suffered in accidents, and helped chip away at customer satisfaction levels.

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Liam Walsh writes on investigations and companies with The Australian Financial Review. He has won multiple media awards, worked in Japan and is now based in Brisbane. Email Liam at liam.walsh@afr.com.au

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    Original URL: https://www.afr.com/companies/transport/why-repair-times-have-worsened-for-fixing-smashed-cars-20230907-p5e2pr