Qantas has lost another senior executive days after Alan Joyce’s early resignation, as chief information officer Sam Charmand stepped away amid growing expectation the airline will have to invest heavily in customer-facing systems.
The departure comes as The Australian Financial Review revealed Qantas’ new chief executive, Vanessa Hudson, has tasked Boston Consulting Group with assisting the airline repair its fractious relationship with customers.
Ayesha de Kretser is a senior reporter with The Australian Financial Review covering the aviation and tourism sectors. She has previously reported on banking, mining and commodity markets. Connect with Ayesha on Twitter. Email Ayesha at ayesha.dekretser@afr.com.au
