Qantas has hiked the fees it charges to change tickets by 20 per cent, even as the airline pledges to win over angry travellers by making it easier to modify flights.
From October 9, Qantas customers will have to pay $119 (up from $99) to change their name or the date of travel, or cancel domestic economy and premium economy tickets. They will also have to pay any difference in the airfare.
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Ayesha de Kretser is a senior reporter with The Australian Financial Review covering the aviation and tourism sectors. She has previously reported on banking, mining and commodity markets. Connect with Ayesha on Twitter. Email Ayesha at ayesha.dekretser@afr.com.au
