Health insurance giant Bupa has apologised for misleading thousands of customers who were incorrectly told they could not claim some hospital treatments, forcing many to pay thousands of dollars or cancel medical procedures altogether.
The competition regulator said on Monday it was suing Bupa for allegedly misleading customers over five years after they were given incorrect information about claiming benefits in cases where two or more procedures were taking place at the same time.
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correction —
An earlier version of this article incorrectly stated the number of claims affected over the five-year period.
Michael Smith is the health editor for The Australian Financial Review. He is based in Sydney. Connect with Michael on Twitter. Email Michael at michael.smith@afr.com
