Staff at Commonwealth Bank were astonished to find that over a three-month period at the end of last year, 8000 of its customers had received abusive messages from their partners using the message field accompanying payments.
The bank – which is on a mission to shine a light on the scourge of financial abuse across the Australian community – decided the abhorrent messages must stop.
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James Eyers writes on banking, payments and fintech. He is a former legal and investment banking editor at the AFR, has degrees in commerce and law from UNSW, and is co-author of Buy now, pay later: The extraordinary story of Afterpay Connect with James on Twitter. Email James at jeyers@afr.com.au
