Staff at Commonwealth Bank were astonished to find that over a three-month period at the end of last year, 8000 of its customers had received abusive messages from their partners using the message field accompanying payments.
The bank – which is on a mission to shine a light on the scourge of financial abuse across the Australian community – decided the abhorrent messages must stop.
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James Eyers writes on banking, finance, payments, regulation and emerging technologies. Based in Sydney, he is a former legal and investment banking editor at the AFR and has been a business journalist for more than 20 years. Email James at jeyers@afr.com.au
