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Affordability crisis gnaws at insurer customer growth

Liam WalshReporter

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Key Points

  • Insurers IAG, QBE post higher profits 
  • IAG posts weak customer growth in home policies 
  • QBE says growth in premiums overall to slow this year

Premium affordability is starting to eat into growth at one of Australia’s biggest general insurers as rising prices lead some households to ditch cover.

IAG, behind the NRMA brand, blamed the near 16 per cent spike in premiums for eroding its market share in home insurance amid an affordability crisis.

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Liam Walsh writes on investigations and companies with The Australian Financial Review. He has won multiple media awards, worked in Japan and is now based in Brisbane. Email Liam at liam.walsh@afr.com.au

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    Original URL: https://www.afr.com/companies/financial-services/affordability-crisis-gnaws-at-insurer-customer-growth-20240215-p5f56z