You have to feel sympathy for AMP chairman Debra Hazelton. Facing your first annual general meeting as chairman after yet another horror year is never easy – even if an online-only meeting puts a barrier between you and furious retail investors.

But Hazelton came to Friday’s meeting with an extra challenge: trying to sell the message that her turnaround plan, based on splitting a 172-year-old icon in two, is working.