Chanticleer
Qantas has made its ‘ghost flights’ defence. Now it should settle
The company that calls itself the Spirit of Australia would be best to show it believes in the spirit of consumer law, not the letter of it.
Outgoing Qantas chairman Richard Goyder has always rejected the idea that the airline was guilty of a banking industry-style, fee-for-no-service rort after the competition watchdog accused it of selling fares on 8000 flights it already knew it had cancelled.
Qantas’ formal response to the Federal Court case helps explain Goyder’s resolve.
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