Online shopping
‘The time pressure helps’: Anatomy of last-minute Christmas shopping
Melbourne indie bookstore owner Leesa Lambert deliberately does not play Christmas carols in her store to try and decrease stress for last-minute shoppers.
- by Hannah Kennelly
Latest
Fake reviews have made online shopping a nightmare. Can Reddit help?
More sceptical, savvy consumers are turning to community-based platforms for what they perceive to be more straightforward, reputable advice.
- by Lauren Ironmonger
What it’s like to deliver for Amazon two weeks before Christmas
Brooke is part of a growing army of people who deliver packages for the American giant, which is now estimated to be Australia’s second-biggest online retailer.
- by Madeleine Heffernan
More consumers using buy now, pay later and loyalty rewards for everyday expenses
Paypal, Flybuys and Afterpay say more people are using financial products and rewards programs as households battle cost-of-living pressures.
- by Jessica Yun
Ignoring Black Friday sales is no longer an option for retailers. So now they’re getting tactical
Savvy shoppers are waiting for good deals before they spend, making it tougher for retailers to opt out of the big sale. But if done right, it can be lucrative.
- by Jessica Yun
Exclusive
Supermarkets
Robots have been taught to help pack groceries. But they’ll never do this
The machines know which item should never go to the bottom of the bag, along with the groceries that should never be packed with fruit.
- by Madeleine Heffernan
Who’s shopping at Shein and Temu for Christmas? A lot of us, it turns out
While you might not think to buy Christmas gifts from the ultra-fast, ultra-cheap Chinese retailers, there are plenty of other items Australians want on the cheap for the festive season.
- by Jessica Yun
Editorial
Sustainable fashion
With 200,000 tonnes of clothes in landfill each year, rethink rather than return
The fashion industry can only do so much to reduce its climate impact without the support of its customers.
- The Herald's View
‘Bracketing’ and refund abuse: Why we’re hooked on returning clothes
Buying clothes online is convenient, but it has led to a tide of garments being sent back. Overseas retailers are retaliating with fees – will Australia follow?
- by Melissa Singer
No case to answer: Cosette cleared of claims it sold designer fakes
After more than 1000 complaints, the Australian retailer has been cleared of wrongdoing – but some unhappy customers are standing firm in their belief they were misled.
- by Melissa Singer
Coles promises more ‘perfect orders’ for online shoppers
Two massive new customer fulfilment centres should help you actually get all the items you ordered online, the supermarket giant says.
- by Jessica Yun
Original URL: https://www.watoday.com.au/topic/online-shopping-1mqs