NewsBite

Consumer rights

Advertisement
Greater Western Water customer Lissie Fiddian is in dispute with the company over charges.

Troubled water company’s $150m bailout over botched billing system

Greater Western Water has been propped up with a multimillion-dollar cash injection, has lost its chairman and is under investigation over customer billing.

  • Madeleine Heffernan

Latest

Water woes for Greater Western Water customers.

‘Complete shambles’: Data breaches and incorrect bills in Greater Western Water bungle

The company’s long-running billing bungles have led to potential data breaches and delayed property settlements.

  • Madeleine Heffernan
U-GO self-service petrol station in Mentone, in bayside Melbourne.

Service with a smile or smile for the camera: Fuelling change at the local servo

The last vestiges of old-fashioned service and friendly faces on the road are giving way to a new crop of DIY petrol stations without any faces at all.

  • Madeleine Heffernan
Mother and daughter Bronwyn and Stephanie Foot paid $340 each for return flights to Brisbane months ago.

Melbourne-Sydney flights jump in price after competition collapse

Flying domestically has become cheaper, but not between Melbourne and Sydney.

  • Madeleine Heffernan

This sneaky tactic almost cost me $400. It’s time we do something about it

The digital age offers us many conveniences, but it’s also opened the door to new types of exploitation.

  • Noel Whittaker
They’ve got your number … unless you refuse to give it to them.

No, retailers, you can’t have my number. We’re not in a relationship

I used to give out my phone number to any old shopkeeper. From now on, I’m playing hard to get.

  • Cherie Gilmour
Advertisement
The VHH is a way for Victoria to future-proof its citizens against heart disease for the next five decades.

Started a new year health kick? Beware the ‘subscription trap’

Gyms, streaming services and meal-kit providers are being targeted by proposed new laws that will crack down on unfair business practices.

  • Millie Muroi
The Commonwealth Bank of Australia will pay a $7.5 million fine for the breach.

Commonwealth Bank cops another fine for breaching spam laws

An ACMA investigation has slugged the bank $7.5 million for sending over 170 million marketing emails to customers with no way for them to unsubscribe.

  • Hannah Hammoud
Mantra Southbank.

Warning over dodgy hotel booking sites charging hundreds in fees

Some third-party websites are advertising low rates only to hit guests with hundreds of dollars in additional fees.

  • Penry Buckley
Harvey Norman chairman, Gerry Harvey.

Bad timing: Big business’ image tarnished by Harvey Norman class action

All it took was a class action lawsuit to put a kink in a nation-unifying call from the Business Council to cease and desist with business bashing.

  • Elizabeth Knight

Original URL: https://www.watoday.com.au/topic/consumer-rights-hpf