Telstra to suspend Queensland mobile services
TELSTRA customers in three busy suburbs will have their mobile service shut down for up to 10 days, meaning they won’t be able to make or receive calls, text or even contact triple-0.
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TELSTRA customers in three north Brisbane suburbs will not be able to use their phones, even to call triple-0, for up to ten days.
Residents in Gaythorne, Mitchelton and Everton Park residents were sent text messages saying they could lose service from 6am to 6pm weekdays as Telstra switches off its mobile base station in the area.
The outage is a result of building works at Brookside Shopping Centre in Mitchelton, requiring Telstra to shut down parts of its “mobile infrastructure” on the shopping centre’s roof while works are carried out.
This means customers will be unable to make or receive calls or texts on their mobile phone.
Telstra area general manager May Boisen said the outage could also affect customers wishing to contact emergency services.
“Customers may have difficulty calling triple-0 on a mobile device in the impacted areas, as customers’ devices will not be able to access the other operators’ mobile networks for triple-0 calls,” Ms Boisen said.
Services will be disrupted from Tuesday to February 9 in Gaythorne, from February 12 to February 22 in Mitchelton and from February 23 to March 7 in Everton Park.
Telstra will deploy a temporary Cell on Wheels at Mitchelton and provide free calls and Wi-Fi at its payphones in those areas, to minimise the impact.
“We apologise for any inconvenience the disruption may cause but wish to advise our customers that the disruption is the result of third party works,” Ms Boisen added.
In a statement published on its website, Telstra has advised affected customers to activate Wi-Fi Calling on their phones, and to visit their local Telstra store for further assistance.
The message to customers said Telstra had “explored all possibilities to mitigate as much as possible the impact to our customers”.
Originally published as Telstra to suspend Queensland mobile services
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