Melbourne: Cable break leads to another Optus outage

Optus customers in one major city have woken up to little or no coverage again just two weeks after a 12-hour national outage.

Optus customers in Melbourne’s west have woken up to little or no coverage again after several towers were impacted by a cable break.

Customers in the Melton area appeared to be the most affected, with complaints that calls and text messages wouldn’t go through.

The outage warning from the Optus Network Status page. Picture: Optus

One frustrated customer took to Twitter, writing that Optus “has been the worst network ever!”

When Optus Help responded to the customer, pointing her to the Network Status page, she was quick to respond.

“I don’t need to visit a network page to tell me I have no network,” she replied.

The Optus Network Status page did say, however, that a “number of Optus mobile towers in this area (Melton) are not working”.

The under-fire telco told 7 News that the issue was being caused by a broken fibre cable and techs were on site repairing the damage.

“Due to an underground fibre break, Optus customers in and around Melton, Victoria may be experiencing service issues for their mobile, voice and data services,” an Optus spokesperson said.

“We apologise to customers for the inconvenience.”

Optus chief executive Kelly Bayer Rosmarin was under fire after the national outage. Picture: NCA NewsWire / Martin Ollman

The latest mishap comes less than two weeks after the nationwide outage that impacted customers for 12 hours, including public transport services and hospitals.

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Originally published as Melbourne: Cable break leads to another Optus outage