‘Sincerely sorry’: Virgin to refund 61,000 customers
The airline has admitted to overcharging more than 60,000 customers who made itinerary changes in the last five years.
Travel
Sea World helicopter crash blamed on faulty radio, other issues
A faulty radio and a risky flight path are among 28 factors found to have led to the Sea World mid-air crash that killed four people.
Aviation authority seeks to dismiss Outback Wrangler case
The Civil Aviation Safety Authority will apply to dismiss a case brought by the widow of a man killed using a ‘human sling’ approved by the regulator.
Ex-Rex directors call on ‘penalty privilege’ in ASIC case
The corporate regulator has revealed its struggle to get relevant documents from Rex as the failed airline’s former directors clam up.
More Stories
Flight attendant reveals ‘gobsmacking’ act
Drunk passengers, medical emergencies and blow-ups over ham-and-cheese toasties. It’s all in a day’s work for Qantas and Virgin flight attendants.
Bali flights cancelled after volcanic eruption
More than a dozen flights have been cancelled by Australian airlines after another volcanic event in Indonesia.
Qantas facing final union showdown
Qantas and the TWU are headed for one last fight in the unlawful outsourcing case, with the Federal Court still to determine what penalty the airline should face.
Fares under $1000: Qantas’ new massive sale in airline wars
Qantas is offering discounted flights across its entire North and South American network, as Australia’s airline price wars heat up. See the full list of deals.
G’day mate: New TV series to showcase Australia to the world
Forget Neighbours and Kylie Minogue. Tourism Australia is about to launch a new television series to the world that will present a very different image of the land down under.
Webjet enters loyalty space with brand refresh
Webjet will move into the busy loyalty space, dominated by Qantas Frequent Flyer, in an effort to boost bookings.
Chinese visitor market roars back to number one
China has rocketed back to the top of Australia’s international visitor markets, representing a welcome windfall for tourism operators.
‘Deserve protections’: Push for flight compo
As the airlines argue they shouldn’t have to pay compensation for cancelled flights, the senator pushing for reform has slammed the carriers’ refund policies.
The great airport carpark rip-off laid bare
Exorbitant carpark charges are generating massive profits for Australia’s major gateways, as airlines hit out at ‘monopoly airports’.
Airlines grilled over opposition to cancellation compo
Airlines laid out why they should not have to pay automatic compensation in the event of cancelled flights in a fiery Senate committee hearing.
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