Shannakian Fine Jewellery given warning from consumer watchdog for unfulfilled orders, refund failures

A jeweller popular among celebrities and influencers such as Bec Judd, Brit Selwood and the Kardashians is in hot water after being slapped with a warning from Victoria’s consumer watchdog.

Brit Selwood was pictured with Shannakian jewellery at the 2025 Australian Grand Prix

A jeweller to stars including Bec Judd and Brit Selwood is in hot water after being hit with a warning from Victoria’s consumer watchdog.

Shannakian Fine Jewellery sells bracelets, necklaces, rings and earrings including a $13,400 “Diamond Eternity Ring” through its website, Instagram account and Melbourne showroom.

Consumer Affairs Victoria (CAV) has revealed that the jeweller was subject to 67 complaints from hopeful buyers alleging the business has accepted payment but not delivered and failed to provide refunds.

The watchdog warned consumers to be careful and be wary before purchasing Shannakian Fine Jewellery products.

The Shannakian brand is popular among Australian stars and influencers, having been worn by Bec Judd, Sonia Kruger, Roxy Jacenko and more in posts on the jeweller’s social media.

The Melbourne-based business has reached as far as Los Angeles, with Khloe Kardashian and Kris Jenner both being seen wearing Shannakian necklaces in a 2019 episode of Keeping up with the Kardashians.

Bec Judd has a custom made Shannakian initial necklace with the letters O, B, T and D for her children. Picture: Instagram

Khloe Kardashian wearing a necklace by Aussie designer Shannakian jewellery. Picture: Instagram

Once customer who complained to CAV said they had paid the jeweller $27,000 for a necklace which they never received.

The buyer followed up many times before asking for a refund, which CAV said was never honoured.

Complaints against the retailer have been flowing since 15 February 2021, with customers saying they had requested refunds that were not provided, including for faulty products.

Most of the complaints were for sales on the jeweller’s Instagram page, which has 25,000 followers.

A Facebook post from CAV was flooded with comments from more customers, alleging they were also still waiting for jewellery they had ordered.

“So glad to see this!! I had huge issues with them several years ago,” one commenter wrote.

“About time it has been made more public!!”

Former Miss Universe Australia Marai Thattil has an initial M necklace from Shannakian. Picture: Supplied

The jeweller was first opened in 2007 by Hovig Shannakian. The company’s website detailed his “unrelenting quest for perfection” that has seen the jewellery become a “go to for discerning jewellery lovers and celebrities”.

Brit Selwood was pictured earlier this year at the Australian Grand Prix with Shannakian jewellery.

Other celebrities and influencers who have worn the products from the label include former Miss Universe Australia Maria Thattil and The Bachelor star Snezana Wood.

Candice Warner and David Warner in a 2023 picture with a Shannakian necklace described as her "favourite paperclip necklace". Picture: Instagram

In a post on the jeweller’s Instagram page Candice Warner is pictured with husband David Warner with a description that described her as wearing “her favourite paperclip necklace”.

Any people who have had a bad experience with Shannakian Fine Jewellery have been encouraged to contact CAV.

Originally published as Shannakian Fine Jewellery given warning from consumer watchdog for unfulfilled orders, refund failures