Toowoomba Library introduces ‘world-first’ service
THE Toowoomba Library will be adding a self-issuing function to the MyTRlibrary app, in what the council has described as a “world-first”.
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THE Toowoomba Regional Library will be adding a self-issuing function to the MyTRlibrary app, in what the council has described as a "world-first".
Developed in collaboration with SOLUS, a leading Library technology company, the new feature allows customers to borrow resources using their phone or mobile device.
The new function avoids the need to queue at self-check kiosks or service desks and allowing a smoother customer experience.
TRC environment and community portfolio leader Cr Tim McMahon said it was exciting to offer customers the contactless library self-service.
"Amid the COVID-19 global pandemic, to be able to offer a hygienic checkout system that minimises contact between individuals is momentous," Cr McMahon said.
"Library members will be able to quickly check out resources by tapping the item with a smartphone with no need to use other library hardware.
"The new self-checkout function adds extra value to the MyTRlibrary app that was launched in November 2019 as a one-stop-shop for library services.
"With more than a million items loaned from our libraries, including 105,000 digital items, the new feature allows a more streamlined checkout process to customers all the resources of the library."
Cr McMahon said the mobile app had extensive integration with the library management system.
"Library Members can log-in to their account and other linked accounts (such as their children's or elder-care accounts) with full visibility over their loans and reservations," he said.
"They can extend loans, add or cancel reservations remotely via the APP on their smartphone and even arrange a click and collect pick up at their local library."