Mitsubishi reworks in-car driver monitoring

Technology that watches drivers on the road will be toned down by a popular car maker after backlash from critics and customers.

Mitsubishi has tweaked the overly sensitive driver monitoring system (DMS) in its new Triton ute after copping a barrage of criticism about the controversial feature.

The feature was so sensitive, an alarm would sound if a driver took a quick sip of coffee or a glance at the steering wheel buttons.

The technology was designed to keep drivers focused on the road ahead but in reality, it behaved like an overbearing back-seat driver.

The new 2024 Mitsubishi Triton faced criticism over it’s sensitive driver monitoring system (DMS). Photo: Supplied

The Triton model has been generally well received by car reviewers but the overly vigilant DMS was a major drawback for many, including News Corporation’s team of road testers.

Ian Curry and Jules Lucht’s review of the new Triton highlights the frustration about DMS.

“I was too distracted by driver assist systems telling me off non-stop,” Lucht said

“It told me to keep eyes on the road when I was checking my blind spot. Take a sip of coffee? My mug blocked the sensor and nanny complained again,” Curry said.

The new 2024 Mitsubishi Triton was the first of its kind to implement driver monitoring system (DMS). Picture: Supplied

David McCowen said the feature “wasn’t a selling point”.

“Laughter can be confused for a yawn, which can instigate the sort of warnings, chimes and beeps that make you want to get out and walk,” he explained.

The issue isn’t unique to Mitsubishi. Many new cars now come equipped with driver monitoring systems that, while designed to enhance safety, can sometimes become more of an annoyance.

Advanced driver monitoring technology is increasingly prevalent in new cars. Picture: Bosch

There are mixed reviews about the technology. Some motorists support the idea and others have lashed out, stating it’s more of a “distraction” than a safety feature.

“Keep eyes on road’ says the flashing message that isn’t on the road. F —ing stupid idea,” said one reader John.

Despite the abundance of negative reviews, the technology will be mandatory in every vehicle sold in Europe from 2026.

Whilst it’s not mandatory in Australia, many car brands will be adopting it to achieve a five-star car safety rating.

Advanced driver monitoring technology has the potential to enhance road safety but it’s a fine balance between protection and practicality. Picture: Bosch

Mitsubishi Motors Australia Limited (MMAL) CEO Shaun Westcott said the calibration of DMS required a “fine balance” whilst adhering to strict ANCAP safety protocols.

“We’re confident the updated software further enhances the drive, while remaining five-star ANCAP safe,” he said.

The update aims to reduce the system’s sensitivity to natural movements and raise the activation speed threshold. It will be installed during customers’ next scheduled service.

However, customers can also contact their dealer to arrange for the fix sooner if they prefer not to wait.

The latest DMS calibration will be applied to all new Tritons sold from now on.

As DMS technology continues to evolve, it’s clear that a crucial lesson has been learned: these systems must deliver genuine safety benefits while avoiding becoming a source of driver frustration.

The challenge for the industry will be to enhance safety without compromising the driving experience.

Originally published as Mitsubishi reworks in-car driver monitoring