Huge car issue dividing Australia

It’s the one car issue that most Aussies just can’t agree on. Where do you stand?

Do you trust your mechanic?

For many Aussies the answer is a hesitant “maybe”.

But surprisingly, a new survey by JAX Tyres and Auto has revealed a divide in our nation – 48 per cent of Aussies mostly trust their mechanic while 35 per cent say they completely trust them.

While 17 per cent are probably googling “how to fix a timing belt”.

The reason many Aussies don’t trust their mechanic is due to unexpected costs, industry jargon and a longstanding fear of being ripped off.

But according to JAX Tyres and Auto the industry has changed and mechanics are now offering colour-coded inspection reports and video walk-throughs of every repair.

Do you trust your mechanic? Pic: iStock

JAX Tyres and Auto franchisee Dean Weston said it’s about breaking old habits.

“In the past many Australians might have struggled to fully trust mechanics due to previous bad experiences, a lack of transparency, or concerns about shortcuts that ultimately led to higher costs,” he said.

Today’s consumers are more informed than ever, with information and resources at their finger tips

Weston believes Australians now expect transparency and detailed explanations and visual evidence will be valued.

“We’ve noticed that they value transparency, such as detailed explanations, visual evidence of issues, and real-time updates during service.” he said.

Your age will also be dependent on whether you trust your mechanic.

Weston said that younger customers often turn to online reviews and recommendations.

While older generations may rely on contacts or word-of-mouth referrals.

He added that misconceptions about mechanics also deters trust.

For instance, one common misconception is that mechanics recommend unnecessary work, Weston explained.

“By helping customers understand the “why” behind a recommendation, mechanics can dispel this misconception and highlight their commitment to honest service.” he said.

New data has exposed why Aussies suffer the longstanding fear of being ripped off by their local mechanic. (Photo by ANDREJ ISAKOVIC / AFP)

Weston said enhancing their business practice has been a “game-changer”.

“We operate with full transparency offering advice that any mechanic can verify.” he said.

“It has strengthened relationships with customers, earned glowing reviews, and encouraged repeat visits and referrals. When customers see that they’re treated with honesty and respect, it builds loyalty and trust, which are the cornerstones of any successful service-based business.”

The industry has changed for the better with mechanics are now offering colour-coded inspection reports.