Hundreds of CommBank customers unable to send money transfer or pay people

Hundreds of CBA customers were unable to send money transfers or pay people for several hours on Friday after bank systems went down.

Hundreds of CBA customers were unable to transfer money between accounts or pay people using their NetBank or CommBank app for several hours on Friday.

The issue affected transfers from CommBank accounts and took several hours before the services were restored about 2pm.

Customers who tried to transfer money between their account or pay people using PayID or BSB and an account number from the app received an error message, “Something’s gone wrong. Try again a little later.”

Payments made at an ATM through the outage were unaffected.

An update on the bank’s website said the issue affecting some transfers had now been fixed.

“We are sorry for the inconvenience. Thank you for your patience,” the statement said.

More than 400 customers reported a problem with fund transfers and online banking on Down Detector.

Frustrated customers commented it was the second time the outage had occurred in the past month.

“Transfers are down again,” one person commented.

“Transferring funds doesn’t work and sending doesn’t work and the question bot (is) down,” another person said.

“Second time in about a month Commonwealth Bank has gone down,” a person said.

Originally published as Hundreds of CommBank customers unable to send money transfer or pay people