Commonwealth Bank outage affects Australians across the country

COMMONWEALTH Bank has finally restored its services and apologised to angry customers after they were left unable to make purchases or view their statements.

COMMONWEALTH Bank has finally restored its services and apologised to angry customers after they were left unable to make purchases or view their statements.

“We’re sorry that some customers experienced intermittent issues with our systems yesterday,” a statement to news.com.au read.

“Our teams have worked non-stop to fix the problem and NetBank, CommBank app and CommBiz services are restored.

“We can also confirm credit card payments and transfers have been processed and customers will start to see these reflected in their accounts.”

Commonwealth Bank said it “assessed any fees charged during an outage on a case by case basis” and will “determine how to help customers who have been disadvantaged”.

“We sincerely apologise for the inconvenience and would like to thank customers for their patience.”

Services now restored, we would like to thank customers for their patience. We assess any fees during an outage on a case by case basis and are here to help.@MattYoung @sophieelsworth @jendudley @michaelsmyth_ @Jickle @charlietech @karencollerHS @jacqui_maddock @davidfickling

— CBA Newsroom (@CBAnewsroom) April 5, 2018

Earlier, frustrated customers of Commonwealth Bank have been warned to “get someone else to buy them dinner” after major outages on Wednesday left them without the ability to use their accounts.

Credit card balances disappeared both from the major bank’s smartphone app and its online banking facility, NetBank, around 8am according to Aussie Outages, instead showing only the funds customers had in savings. BPAY and PayPal are also reportedly affected while users have expressed frustration over Travel cards being declined overseas.

Yet eight hours later, the problem still appeared to be affecting customers, with one user complaining: “Got a fair few angry customers at my place of work”.

Other customers report not receiving their paid wages and some busines sowners are complaining they are losing money over lost transactions.

Other customers complained of a domino effect, including running late to pick up children and others being left red-faced at checkout counters.

The bank has not yet announced an ETA over when the problem will be solved despite telling news.com.au it was a “matter of priority”.

Any new news on a fix? Got a fair few angry customers at my place of work.

— mark gatty (@markgatty112) April 4, 2018

7 hours since this tweet and it still isn’t sorted (for me, at least) & no update from @CommBank as promised. I assumed you’re ‘still working on it’???

— JustJoshin (@Josh_B_Rosner) April 4, 2018

Commonwealth Bank told news.com.au: “We’re aware some customers may be experiencing intermittent issues with NetBank, CommBank app and CommBiz.

“We know that some merchant terminals are also impacted. For our customers impacted by this issue we are sorry, please be assured we are working on this as a matter of priority.”

Things I can't believe:
1. The CommBank outage has been going for nine hours.
2. The CommBank hasn't directly informed customers.
3. The CommBank hasn't named a cause. #commbank

— Jen Dudley-Nicholson (@jendudley) April 4, 2018

Almost 10 hours after the outage and #CommBank customers might have to get someone else to buy them dinner tonight. #UberEatsisntcheap https://t.co/Pl7Zozw6Qb

— Jen Dudley-Nicholson (@jendudley) April 4, 2018

The Commonwealth Bank’s digital problems also appeared to wipe out the balances of home and personal loans, travel money card accounts, and affected bill payments using BPAY.

The outage also left some Commonwealth Bank customers stranded at various locations across Australia, including McDonald’s, check-outs and on public transport.

My card was just declined at Maccas and I got plenty on it.

— Caitie G (@caitieamanda) April 4, 2018

Cannot top up my Myki - I will be stuck here forever. My poor child will be waiting. @CommBank ?

— Baz Rao (@bazrao) April 4, 2018

Pls fix. Have no money

— Aaron Duke (@iamaaronduke) April 4, 2018

@CommBank when you get to the register and your card doesn't even work 😐. Where was the communication about this issue? I don't check my twitter at school but why wasn't there a text or email?

— Ronan Dean (@ronandean_) April 4, 2018

@CommBank is the problem still occurring? It seemed fixed 3 hours ago but my credit card has disappeared again..

— Natalie Flavel (@natieflavel) April 4, 2018

@CommBank it’s also affecting your incoming funds as well because my pay hasn’t landed in my account.

— Ryan Dick (@rdick1987) April 4, 2018

Thanks @CommBank for wiping my mortgage and credit card balance. Best bank of the year!!

— Graham Brill (@BrillGB) April 4, 2018

This problem getting worse not improving. Now can’t login to Netbank. Has been like this for past few hours.

— Anne Arbuthnot (@gentleanne) April 4, 2018

Originally published as Commonwealth Bank outage affects Australians across the country