ANZ fail leaves millions of customers stranded

ANZ customers are fuming today after technical failures left them without access to online and phone banking services.

Furious ANZ customers have been left without access to many of the bank’s online services.

MILLIONS of ANZ customers have been left stranded without access to online and phone banking and are limited in what they can pay for in a technical disaster for the bank.

One of the nation’s biggest banks and the only of the big four banks with ApplePay has experienced severe problems leaving customers unable to access their accounts.

Some customers are also experiencing issues paying for transactions over $200 using ANZ cards or withdrawing more than $200 from ATMs.

Outraged customers are fuming over the fail with some even waiting at check-outs to pay for goods but unable to do so.

The bank’s internet banking, ANZ app, grow app and goMoney facilities have been down since this morning and through to late afternoon.

Social media channels have been bombarded with furious customers caught short by being unable to pay and being forced to have to visit bank branches to view their account information.

One customer, Rachel Hinds, posted on the site’s Facebook page: “ANZ get your app and website together. I’ve been standing at the front of my local Coles waiting to pay for my groceries.”

When contacting the call centre she said there was a two hour wait and she was forced to run to a branch to withdraw money over the counter.

ANZ customers have been left stranded after the bank’s online systems failed.

ANZ branches have been inundated across the country with customers trying to access their funds.

But an ANZ spokesman said, “We discovered a technical fault affecting some of our systems, including internet banking, goMoney and the ANZ app late this morning.”

“It also means customers currently cannot make transactions of more than $200 across ATM, eftpos or mobile payment apps such as Apple Pay.”

Another customer Chantelle Ashley Hadfield posted: “Considering how often you apparently do ‘maintenance’ on your systems in the middle of a Thursday afternoon your whole entire systems decides to be down,’’ she wrote.

“No one can access money at all not even from an ANZ branch.

“As of today I will be looking for a new bank.”

Another customer, Kate McPherson posted, “Currently stuck at the tyre shop with four new tyres on my car but can’t pay for them.”

ANZ confirmed at 4pm the problems had finally been resolved.

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Originally published as ANZ fail leaves millions of customers stranded