Etihad business class review: A tall traveller’s view
There are pros and cons when spending more than 14 hours in the air with the Middle Eastern carrier.
There are pros and cons when spending more than 14 hours in the air with the Middle Eastern carrier.
THE SEAT
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In a cabin warmed by a tan and copper palette, 28 privacy shell-style seats are arranged in a staggered 1-2-1 layout. Window seats offer more privacy for solo travellers. The configuration is in interlocking pairs, with seats facing alternate directions: even-numbered rows forwards and nearer the aisle, and odd-numbered rows to the rear and closer to the window. Odd numbers are the way to go for aerial views of Sydney Harbour on takeoff. Couple-friendly centre-aisle seats are separated by a divider that can be lowered. All have direct aisle access.
The seat is comfortable, with firmness adjustable from the console controls, which also enable the flat-bed arrangement. No pyjamas or slippers are provided, but a mid-weight blanket and comfy pillow make it cosy. I am 185cm tall, so the seat length does the job but the 56cm width isn’t expansive enough for sprawling out, turning over or – my preference – resting curled up on the side, so I sleep on my back.
Trays are ergonomically shaped and oversized, which is handy for passengers who want to work. Hidden storage under a triangular arm rest and an ottoman nook is clever, however power sockets for headphones are out of eyeline, which makes them harder to plug in. A cylindrical column light with metal lattice work adds a decorative touch of mood lighting. The burnt yellow amenities kit includes socks, dental kit and a small tube of hand cream and cologne sample by Acqua di Parma, the Italian brand known for its Mediterranean citrusy and lavender notes.
LUGGAGE
Check-in baggage allowance is 40kg, with 12kg of cabin baggage and a 5kg personal item permitted on board.
ENTERTAINMENT
The 18.5-inch screen can be operated by touch screen or console. The movie selection favours breadth over depth. The “E-Box” offers a great chance to delve into world cinema. There are arthouse films such as Tar and The Banshees of Inisherin, as well as blockbusters such as Top Gun Maverick and The Woman King, but not a huge selection of either. Disney has a drop-down menu. A choice of classics across the decades would be a welcome addition.
FOOD
I avoid alcohol while flying to stay hydrated, and am served a refreshing lemon/mint drink (bottled) before takeoff. White linen service adds a luxury feel to the a la carte menu of Arabic mezze and Emirati-influenced dishes – a flavourful Moroccan vegetable soup, Shakshuka (eggs poached in tomato), and a tender, slow-cooked lamb with rice, nuts, raisins and onion. A separate all-day menu allows anytime-ordering, which is great for those who want to avoid busy times or sleep through meal service. A moist fried chicken sandwich is a crowd pleaser, but the a la carte menu is definitely healthier, with a focus on fresh ingredients such as salad greens. The highly attentive staff check in frequently to see if passengers need anything. I try bottled mocktail bellinis and order fresh orange juice. For those who like a tipple, there are bubbles, European and Australian wines from boutique vineyards, and dessert wine to accompany a dense chocolate molten cake.
TECHNOLOGY
Wi-fi “surf packages” (unlimited data) are $US19.99 ($30). There are two USB ports and the noise-cancelling headphones are sturdy. Electro-chromatic windows allow windows to be dimmed to a blue hue.
SERVICE
Hospitality is so embedded in Middle Eastern culture that the warmth of the Etihad staff feels authentic. Nothing is too much trouble.
ON THE GROUND
The House at Terminal 1, Sydney Airport, is a snug retreat near Gate 50 that is open to all travellers, regardless of airline or travel class ($66 an adult for three hours). It has tarmac views, wi-fi and table service, including wines, craft beers, premium spirits, and a la carte menu items such as three-cheese risotto and French onion soup. The buffet offers cafe classics such as penne and casseroles. The Abu Dhabi business class lounge features shower facilities, a business centre, hot and cold buffet, and lounge zones with replica Arne Jacobesen egg chairs.
FREQUENT FLYERS
Etihad’s Guest loyalty program partners with Virgin Australia, Air New Zealand, Air Canada and ANA among others.
IN THE KNOW
The Boeing B787-9 is known for its width, safety and high aspect ratio (long, narrow) wing design, which provides better speed and fuel efficiency than comparably sized craft. Etihad was named 2023 Environmental Airline of the Year, due to initiatives such as a 26 per cent reduction in CO2 emissions per Revenue Tonne Kilometre (RTK) and the use of biodegradable plant-based Al Ain Water bottles.
THE VERDICT
The business class aesthetic favours lodge-style comfort over space-age modernity. Luxury-level service, the cabin’s humidified air, and comfortable seats (although not very wide) allow you to arrive refreshed. Meals are fresh and tasty, and the airline’s commitment to sustainability helps lighten your carbon footprint.
Cleo Glyde was a guest of Etihad.