If a home delivery is available at your new address, you can transfer your subscription. Simply update your details in My Account at least 5 business days before your first redirection (if you’re in WA, please allow 10 business days).

Can I redirect my delivery temporarily or deliver to more than one address?

Unfortunately we can’t arrange a temporary redirect or arrange delivery to multiple addresses. But you can always put your deliveries on hold if you’re going away. Simply update your details in My Account to suspend your delivery.

How can I cancel, change or upgrade my subscription package?

If you wish to cancel or change your current subscription offer, you can do this by calling 1300 MY NEWS (1300 696 397). We’re open Monday to Friday 7:30am to 6:00pm AEST.

How much notice do I need to give to cancel my subscription?

Your digital access will be cancelled within 5 business days, but home delivery may continue for up to a further 5 business days. If in WA please allow up to 10 business days for deliveries to cease.

How do I update my contact information?

You can update your contact details in the “My Profile” section of My Account.

How do I update my payment details?

You can quickly and securely update your payment details via the “Payment Details” section in My Account.

How do I redeem my complimentary digital access to The Wall Street Journal?

As a digital subscriber to The Australian you can enjoy unlimited digital access to The Wall Street Journal. To set up your complimentary membership to The Wall Street Journal, click here to follow the steps.

If you are having trouble redeeming your subscription to wsj.com via the code and link provided in My Account, please contact Customer Support on 1300 MY NEWS (1300 696 397).

If you have signed up to wsj.com and are having trouble accessing the site you can contact The Wall Street Journal via Customer Centre click here or call Australia toll free 0011 8000 322 8482 Monday – Friday: 9am to 5.30pm HKT

I’m having trouble logging in / I have forgotten my password

First, check you’re using the same email address and password you used to register for your subscription.

Remember, your log in details are case sensitive. If you’ve forgotten the email address you used, call Customer Support on 1300 MY NEWS (1300 696 397).

If you’ve linked your social accounts and forgotten one of the passwords for Facebook, Twitter, LinkedIn or Google+, you’ll need to reset your password directly with that social account

How to setup The Australian app

Android users

You can set up The Australian app on your Android device in two easy steps:

Step 1.

INSTALL THE APP ON YOUR DEVICE – Download The Australian app through the Google Play Store on your tablet or smartphone.

Step 2.

LOGIN – Once you have downloaded The Australian app, simply enter your email and password when prompted. The Android app is included in The Australian Digital Subscription.

iPad, iPhone users

Step 1.

INSTALL THE APP ON YOUR DEVICE – Download the app through the App Store on your iPad or iPhone.

Step 2.

LOGIN – Once you have downloaded The Australian app, simply enter your email and password when prompted. As long as you have a Digital Subscription, the app is included and you do not need to pay via the App Store.

How do I manage my social accounts linked to my subscription to The Australian?

You’ll find everything you need in the ‘Manage social accounts’ tab of My Account. Select any new network account you want to link, or disconnect any network you no longer want linked. You can choose any additional networks you wish to connect with.

How can I contact customer support?

If you’d like to contact us, you can use the email enquiry form when you log into My Account. Alternatively, you can call Customer Support on 1300 MY NEWS (1300 696 397). We’re open Monday to Friday 7:30am to 6:00pm AEST

Having problems with My Account?

If you have trouble accessing My Account or finding what you need please contact Customer Support on 1300 MY NEWS (1300 696 397). We’re open Monday to Friday 7:30am to 6:00pm AEST.