How do I subscribe?

We have a range of digital only or digital plus newspaper delivery subscriptions – view our current offers here .

What is included in my Subscription?

As a Digital or Digital + Paper Delivery subscriber:

• Your subscription provides you with unrivalled insight into the most significant national and global issues with full access to The Australian on your desktop, tablet and mobile.
• You can access exclusive offers and giveaways every month with The Australian Plus. Find out more about The Australian Plus here.
• You can choose from a selection of newsletters curated by our editors and journalists. Sign up here.
• You can also download The Australian app via the App Store or Google Play – – manage notifications in the settings section of the app to get the news alerts that interest you.

When will my newspaper delivery start?

It can take up to 5 business days before your first delivery arrives. If you’re in WA, please allow up to 10 business days.

What happens if I’m out of the home delivery area?

If you are in a non-deliverable area, you can still access The Australian’s news, opinion and analysis with a digital subscription.

You’ll receive unlimited access to the premium content from The Australian via theaustralian.com.au, including Today’s Paper digital print edition, a digital replica of the paper available wherever you are.

If, at any time, Home Delivery service ceases to be available to your location, we will issue you a refund. Also if we can’t reach you within 10 days of your start date, we’ll cancel your subscription and you’ll get a refund too.

Can I manage my subscription online?

The My Account page allows you to easily manage every aspect of your subscription on any device. This includes;

• View your subscription
• Update personal information
• Suspend your newspaper delivery
• Report missed deliveries
• Manage your newsletters
• Link your social media accounts

How do I report an issue with my delivery?

You can report an issue with your delivery via My Account. Navigate to ‘Subscriptions’, select ‘Report delivery issue’ and follow the prompts to submit an issue.

Please note:

• Your account will be reimbursed by extending your subscription service period. This may affect the date on which we process your next subscription payment.

Still need help? Ask Buddy, our virtual assistant or visit our ‘Contact Us’ page in My Account.

How do I pause my newspaper delivery?

You can pause your newspaper delivery via My Account. Navigate to ‘Subscriptions’, select ‘Pause delivery’ and follow the prompts to pause your delivery.

You can also edit or cancel an existing pause if your plans change in My Account, by navigating to ‘Subscriptions’ and find the delivery pause you wish to change.

Please note:

• You will not be charged for the period of the delivery pause.
• Once the pause commences, your subscription will be extended by a period of time at least equal to the length of the delivery pause.
• If your subscription includes digital access, this will still be available for you while your delivery is suspended.
• We require at least 4 business days notice for any changes to an existing pause.
• You can pause your newspaper delivery for up to 12 weeks in a single pause and a total of 100 days during a calendar year.

Still need help? Ask Buddy, our virtual assistant or visit our ‘Contact Us’ page in My Account.

How do I change my address?

You can update your delivery address via My Account. Navigate to ‘My profile’ and select ‘Edit’ against the delivery address you would like to change.

Please note:

• We require at least 3 days’ notice for any address change requests to take effect.
• Delivery is not available to post office boxes.
• Ensure you advise us of any special conditions regarding your address, e.g., gated communities and secured buildings.
• Not all addresses are deliverable. If for some reason we’re unable to deliver to you, we will be in contact to discuss further options.

Can I redirect my delivery temporarily or deliver to more than one address?

Unfortunately, we can’t arrange a temporary redirect or arrange delivery to multiple addresses. But you can always pause your delivery if you are going away. You can pause your newspaper delivery via My Account. Navigate to ‘Subscriptions’, select ‘Pause delivery’ and follow the prompts to pause your delivery.

How can I cancel, change or upgrade my subscription package?

If you wish to cancel or change your current subscription offer, you can do this by calling 1300 MY NEWS (1300 696 397). We’re open Monday to Friday 7:30am to 6:00pm AEST.

How much notice do I need to give to cancel my subscription?

Your digital access will be cancelled within 5 business days, but home delivery may continue for up to a further 5 business days. If in WA, please allow up to 10 business days for deliveries to cease.

How do I update my contact information?

You can update your contact details in the “My Profile” section of My Account.

How do I update my payment details?

You can quickly and securely update your payment details via My Account. Navigate to ‘Payments & Billing’ and follow the prompts to update your details.

Still need help? Ask Buddy, our virtual assistant or visit our ‘Contact Us’ page in My Account.

How do I redeem my complimentary digital access to The Wall Street Journal?

As a digital subscriber to The Australian, you can enjoy unlimited digital access to The Wall Street Journal. To set up your complimentary membership to The Wall Street Journal, click here to follow the steps.

If you are having trouble redeeming your subscription to wsj.com via the code and link provided in My Account, please contact Customer Support via the Contact Us form.

If you have signed up to wsj.com and are having trouble accessing the site, you can contact The Wall Street Journal via Customer Centre or call Australia toll-free 0011 8000 322 8482 Monday – Friday: 9am to 5.30pm HKT.

I’m having trouble logging in / I have forgotten my password

First, check you’re using the same email address and password you used to register for your subscription.

If you have forgotten your password, you can reset it by following these steps:

1. Go to Sign In, located in the top right-hand corner of the website.
2. Select Forgot your password?
3. Enter the email address you used when you subscribed and click Submit.
4. You will shortly receive an email from News Pty Ltd to set a new password. If you haven’t received an email, check your spam or junk folder.
5. Follow the prompts to set a new password.

Remember, your login details are case-sensitive. If you have forgotten your email address, please submit an enquiry through the Contact Us form.

If you’ve linked your social accounts and forgotten one of the passwords for Facebook, Twitter, LinkedIn, or Google+, you’ll need to reset your password directly with that social account.

How to set up The Australian app

Android users

1. INSTALL THE APP ON YOUR DEVICE – Download The Australian app through the Google Play Store on your tablet or smartphone.
2. LOGIN – Once you have downloaded The Australian app, simply enter your email and password when prompted. The Android app is included in The Australian Digital Subscription.

iPad, iPhone users

1. INSTALL THE APP ON YOUR DEVICE – Download the app through the App Store on your iPad or iPhone.
2. LOGIN – Once you have downloaded The Australian app, simply enter your email and password when prompted. As long as you have a Digital Subscription, the app is included, and you do not need to pay via the App Store.

How do I manage my social accounts linked to my subscription to The Australian?

You’ll find everything you need in the ‘My Profile’ tab of My Account. Navigate to ‘Linked social accounts’ and select the social account you wish to link. Follow the prompts to enter your social account login details and link your social account.

How can I contact customer support?

If you’re a subscriber, login to My Account and you can contact us via:

• Chat Online: Our virtual assistant, Buddy, is available 24/7 for immediate support whenever you need it. Get quick answers, technical assistance, subscription or account support, or connect with a specialist. Remember, you need to be logged into My Account.
• Send us your enquiry: Use our enquiry form to provide detailed information about your question or issue, enabling us to offer you tailored support. Fill out our form, and we’ll get back to you within 24 hours. Remember, you need to be logged into My Account.

Don’t have a subscription with us?

Use our enquiry form to provide information about your question or issue. Fill out our form, and we’ll get back to you within 24 hours.

Public Contact Us

If you’d like to contact us, you can use the email enquiry form when you log into My Account.

Having problems with My Account?

If you have trouble accessing My Account or finding what you need, please submit an enquiry through the Contact Us form.