Even the CEO of Zoom says he has Zoom fatigue

Like many executives, Zoom CEO Eric Yuan is ‘so tired’ of Zoom meetings. JPMorgan’s Jamie Dimon adds: ‘I’m done with it.’

Zoom founder Eric Yuan poses in front of the Nasdaq building after its New York listing. Now he has Zoom meeting fatigue. Picture: AFP

Some of America’s top executives, including the CEOs of JPMorgan Chase & Co and Zoom Video Communications, say they are souring on some aspects of remote work.

After more than a year of working virtually during the pandemic, executives in banking and technology are pushing back on the idea that workers should be able to do their jobs entirely from home in the coming months. Though some said they expect more flexible work arrangements to endure going forward, they say there are clear signs of burnout in an era of non-stop video calls.

Eric Yuan, the CEO of Zoom, told a virtual audience of The Wall Street Journal’s CEO Council Summit that he had personally experienced Zoom fatigue. On one day last year, he said he had 19 Zoom meetings in a row.

“I’m so tired of that,” Mr Yuan said, adding that he no longer books back-to-back Zoom calls. “I do have meeting fatigue.”

Like many companies, Zoom is planning an eventual return to its offices, Mr Yuan said. Zoom’s employees will most likely be asked to come into an office two days a week, and work from home the rest of the time, he said.

Jamie Dimon, chairman and CEO of JPMorgan, said more of his employees will return to the office starting this month, though he acknowledged they aren’t all happy about it. Remote work doesn’t work well for generating new ideas, preserving corporate culture and competing for clients -- or “for those who want to hustle,” Mr Dimon said, adding he has been back in the office for months.

“I’m about to cancel all my Zoom meetings,” he said. “I’m done with it.”

JPMorgan is phasing workers back into offices this (northern) spring and summer. “Yes, people don’t like commuting, but so what?” he said. “We want people back at work and my view is some time in September, October, it will look just like it did before.”

JPMorgan CEO Jamie Dimon is pushing for more of his staff to return to the office. Picture: AFP

For months, corporate leaders have debated how best to reorient work once more employees return to in-person settings. Though many are settling on a hybrid approach, blending remote work with in-office days, there is a simmering standoff between some workers and their bosses around how flexible work should be once the pandemic ends.

Some employees have got so used to remote work that they never want to go back to an office, said Ellen Kullman, CEO of 3-D printing start-up Carbon Inc. While employees should have some input, they alone won’t decide how work evolves, she added, saying that she is worried about hybrid work models.

“I might be old school, but I’m a believer that over time it will migrate back to a more in-person environment,” Ms Kullman said. “It’s not a democracy. We’re not going to vote.”

Wall Street Journal