Telstra ‘sorry’ for EFTPOS and ATM outage

A nationwide outage of Telstra EFTPOS and ATM services has stung businesses and forced customers to use cash — if they can get it.

Telstra has apologised for its latest outage. Picture: iStock

A nationwide outage of Telstra EFTPOS and ATM services has stung businesses and forced their customers to use cash.

Telstra apologised for its latest outage which began during the morning, affecting EFTPOS and ATM machines.

“We have seen some improvement on the issue,” a statement released this evening, said, “however we are still working on full restoration.”

“The issue has our highest priority and we apologise for the impact it is having on our customers,” the statement continued.

The Telco giant gave out generic responses to customers who were left in the lurch by the outage, but did not give a time frame for when the issue would be resolved.

“We continue to work on resolving the intermittent authentication issue impacting some enterprise machine-to-machine (M2M) data services. We apologise for the inconvenience and hope to resolve the issue as soon as possible,” the tweet to angry customers read.

Telstra’s outage is the second one in almost as many days, after one earlier this week meant customers could not access online cloud services including Telstra.com, My Account, Online Billing or any of the Telstra apps.

It lasted more than 12 hours from the early hours of Wednesday morning.