Meriton Serviced Apartments misled consumers on TripAdvisor website
Meriton Serviced Apartments was found to have misled and deceived consumers over reviews on the TripAdvisor site.
Harry Triguboff’s Meriton Serviced Apartments misled and deceived consumers over the posting of reviews on the TripAdvisor website, the Australian Competition and Consumer Commission has found.
Meriton prevented guests it suspected would give negative reviews on issues such as no hot water or lifts working from receiving TripAdvisor’s Review Express prompt email between November 2014 and October 2015, the ACCC said.
“The court found that Meriton, at the direction of management, deliberately implemented a strategy to minimise the number of negative reviews its guests posted on TripAdvisor,” ACCC commissioner Sarah Court said in a statement yesterday.
Meriton did this by not sending guest email addresses to TripAdvisor and by inserting extra letters into guests’ email addresses provided to TripAdvisor so the Review Express prompt email did not reach the guest.
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