CBA scrambling to respond to “double billing” glitch
Commonwealth Bank has slugged thousands of customers extra for transactions after the bank’s systems double billed many for spending on their card.
Commonwealth Bank is scrambling to reinstate customer balances after accounts were emptied after a technical “glitch”, causing the bank to go into meltdown on Saturday after thousands of transactions were double billed.
The issue gripped CBA’s customers, with many reporting their accounts being emptied after spending on their card.
This saw many CBA customers billed twice for card transactions on Saturday.
Some also reported other transactions made in the lead up to Saturday were also being billed twice, resulting in their accounts being emptied.
CBA acknowledged the double transaction fault on Saturday morning, telling customers the bank was aware of the issue and “working to reverse these transactions as a matter of urgency”.
However, customers continued to report they were being slugged twice for spending throughout the day, with CBA left scrambling to fix the issue.
In an update in the afternoon on Saturday CBA reported it had resolved the double transaction issue noting “the process to reverse these is underway”.
The bank told customers the process would be completed over “the coming hours”, noting those who found themselves in financial difficulty after the glitch emptied accounts could benefit from a temporary overdraft.
The technical issues also saw access to CBA’s banking app, phone lines and online banking crippled, with the lender deluged by customers.
CBA told customers it had resolved the issues accessing its bank app by Saturday evening.
However, customers continue to report double charged transactions appearing on their accounts on Sunday, with thousands of dollars missing.
One customer reported online they had been charged twice for a $57,000 private surgery on Saturday.
The technical meltdown also saw CBA customers targeted by scammers, seeking to capitalise on the accounts outage and difficulties accessing online banking.
CBA warned customers “to be aware of increased scam activity” on the back of the crisis.
CBA has been contacted for comment.
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