Vodafone users across Australia report outages, no mobile data

First it was Facebook and Instagram, now users are reporting more huge outages affecting a popular telco.

Vodafone is experiencing nationwide outages just hours after social media sites Facebook and Instagram went down on Friday morning.

In a statement to NCA NewsWire, the telco said it was aware of an issue impacting 4G services nationwide.

“Data services may be falling back to 3G intermittently, causing congestion and slower speeds for customers,” it said.

“We are working to resolve this issue as soon as possible.

“We apologise for the inconvenience and thank customers for their patience.”

Vodafone then said the issue causing the disruption had been identified.

“We are working on resolving the issue as quickly as possible,” it said.

“Mobile customers may experience difficulties making calls and experience slower data speeds this afternoon while services return to normal.”

Yep! Affected in Canberra. 3G reception but unable to make calls or use data. Can confirm friends in all states experiencing same issues. No response from @VodafoneAU#awkward

— LBNATR (@Lebanator_) April 9, 2021

This is unacceptable and off all days when I have 2 phone interviews scheduled! 🤬🤬

Seriously one more Nationwide outage and I'm giving you the boot after 17 years! 😤😤

Can't even receive calls or sms ffs!!! 🖕#Vodafonedown#vodafoneoutagehttps://t.co/UDQd0QvimD

— Samantha Ioannidis (@sioannidis20) April 9, 2021

Vodafone customers reported “massive outages” and claimed they could not access their data.

“Massive Vodafone outage. Only have 3G and can’t make calls or access data,” one Twitter user said.

Another wrote: “Big probs – my phone tells me Vodafone has ‘temporarily switched off the network.”

We are aware of an issue impacting 4G services nationwide. Data services may be falling back to 3G intermittently, causing congestion and slower speeds. We are working to resolve this issue ASAP. We apologise for the inconvenience and thank customers for their patience.

— Vodafone Australia (@VodafoneAU) April 9, 2021

At 11.54am there had been 9830 reported issues with Vodafone on the technology tracking website Downdetector.

Issues were reported in Sydney, Melbourne, Canberra, Adelaide and Brisbane.

Earlier on Friday social media users worldwide reported troubles accessing Instagram and Facebook.

The Instagram app was asking users to “please try again” when attempting to load the news feed.

“We‘re sorry, but something went wrong,” the app said.

Facebook also showed a similar error message, with users unable to refresh their news feeds.