Jetstar passengers left unable to check into flights after airline confirms nationwide tech outage

Passengers flying on a major Aussie airline were left unable to check into their flights following a major technical outage.

Jetstar passengers have been left unable to check into their flights after a nationwide technical outage crippled the airline’s systems.

The budget airline confirmed the outage on Saturday just before 2pm in a reply to a post on X (formerly Twitter) from a customer who reported not being able to check into his flight.

A Jetstar spokesperson confirmed the airline was experiencing ‘technical difficulties’ on Saturday after an X user reported being unable to check into his flight. Picture: NewsWire / Nicholas Eagar

“We are experiencing some technical difficulties with our system at the moment. Our team is working hard to get this fixed as soon as possible so we appreciate your patience in the meantime,” a Jetstar spokesperson wrote.

“Our check-in staff will be able to assist you with checking in for your flight. If there’s anything else you need help with, please feel free to send us a DM.”

In the same post, some passengers reported experiencing issues at airports in Bali and Japan.

Hi Robert, we're sorry for the inconvenience caused. We are experiencing some technical difficulties with our system at the moment. Our team is working hard to get this fixed as soon as possible so we appreciate your patience in the meantime. 1/2

— Jetstar Airways (@JetstarAirways) February 22, 2025

In a statement on Saturday afternoon, a Jetstar spokeswoman said an IT issue had impacted the airline’s check-in and boarding systems, but confirmed the issue had been fixed.

The outage lasted for about three hours and resulted in two return flights being cancelled.

“Our operations are returning to normal however there may still be some flow on impacts to flights today,” the spokeswoman said.

“We thank customers for their patience and understanding and sincerely apologise for any inconvenience caused.”

Customers will be contacted directly by the airline if their flight is impacted.

More to come.