NewsBite

Optus

Advertisement
Optus customers say they are still impacted by outages in Brisbane despite the telco assuring them the network was restored on Wednesday.

Optus customers remain without service 12 hours after connection ‘restored’

The telco said on Wednesday the network had been restored. But on Thursday morning, many cranky customers still had no service.

  • Courtney Kruk and Catherine Strohfeldt

Latest

Communications minister Annika Wells travelled to New York to spruik Australia’s landmark teen social media ban.

Minister refuses to explain $100,000 New York flights to spruik social media ban

Taxpayers footed almost $100,000 for flights and $70,000 for an event during Communications Minister Anika Wells’ trip to New York in the days after the Optus outage.

  • Brittany Busch and Nick Newling
Optus will have to comply with the legislation.

Victorian premier demands answers after copper thieves trigger Optus crisis

Jacinta Allan has sought an urgent briefing after another Optus outage left more than 14,000 customers in the lurch.

  • David Swan and Rachel Eddie
Optus has held the naming rights to Perth’s premier sporting stadium since 2017. But after a string of recent scandals, does it still deserve to?

The eyes of the cricketing world are on Perth. But about that stadium...

With the naming rights deal due to expire in 2027, the question has to be asked: why does the state government not pull down Optus’ logos permanently?

  • Jamie Freestone
Can Australians still trust the three digits they’ve been taught to dial since childhood?

Think the government runs Triple Zero? Wrong. No wonder it’s failing

Failure, incompetence, even negligence typically occurs in a context that makes it likely. So it is with our lifesaving emergency service that keeps collapsing.

  • Waleed Aly
Optus CEO Stephen Rue (right) testified before senators in Canberra on Monday on the company’s Triple Zero failures along with chairman John Arthur (centre) and former chairman Paul O’Sullivan (left.)

Rue and Berejiklian will survive, but Optus customers won’t wait

The telco’s top brass had a rare chance to rebuild trust after a catastrophic network failure and multiple deaths. Instead, they dug the company deeper into crisis.

  • David Swan
Advertisement
Optus chief executive Stephen Rue said he was accountable for the company’s failings but did not think Optus or its customers needed a change of leader.

Savaged Optus boss faces claims of misleading Senate

The telco will add 300 people to its Australian call centres and will on-shore its network operations in response to the fatal network failure.

  • David Swan
Optus will have to comply with the legislation.

Telcos forced to make network outages public in real time after Optus scandal

The real-time register could operate similarly to how energy companies provide live information and maps about outages on their websites.

  • Natassia Chrysanthos
A quarter of Optus customers polled by this masthead said that the outage had made them consider leaving the telco.

A quarter of Optus customers consider leaving telco after fatal Triple Zero outage

A survey shows the potential commercial damage to the telecommunications giant from the outage, which follows a similar outage in late 2023.

  • James Massola
Optus CEO Stephen Rue arrives ahead of a meeting with Minister for Communications Anika Wells and other telcos at Parliament House.

Deaths, failed calls and email stuff ups: The burning questions that remain in the Optus saga

After a fiery senate probe into the department and the regulators, there appears to be more questions than answers.

  • Nick Newling

Original URL: https://www.theage.com.au/topic/singtel-optus-6hwr