Online shopping
More Australian retailers axe free returns after ‘reckoning’ of costs
Shopping habits – including “repeat returns” offending – are taking a toll on businesses.
- Frances Howe
Latest
- Opinion
- Retail
The customer isn’t always right (or up for a chat). All hail the uninterested shop assistant
Retail workers have a thankless job, but the best ones are those who understand the importance of leaving you alone.
- Thomas Mitchell
How beauty giants are battling it out for Australian shoppers
Since entering the Australian market a decade ago, Sephora has struggled to dominate the beauty retail market, with stiff competition from Mecca.
- Lauren Ironmonger
Thinking of returning an online purchase? It might end up in landfill
The amount of unsold goods being thrown out has surged since 2021, and a key reason is the growth in returns of online purchases.
- Frances Howe
Jessica’s closet was overflowing with clothes. She’s turned it into a booming store for Gen Z
Buying pre-loved goods has never been easier, thanks to the power of the internet.
- Gemma Grant
‘My suckers are here!’ Boy orders almost 70,000 lollipops on Amazon
As Holly LaFavers was preparing to go to church, a delivery worker dropped 22 boxes of lollipops in front of her apartment building. Then she heard what no parent wants to hear.
- Christine Hauser
- Exclusive
- Fashion retail
Inside Shein, the fast-fashion giant extolling ‘the future of retail’
Behind the scenes of its first attempt to build an in-house Australian brand, with a highly competitive label where appearances are everything.
- Jessica Yun and Lauren Ironmonger
Jeanswest to shut all stores, with 600 jobs on the line
The Australian-founded, foreign-owned denim label is aiming to keep operating as an online retailer, as tough trading conditions force it to close physical stores.
- Staff reporter
Australia’s $69b habit exposed as online shopping hits record
Eight years ago, the biggest online shopping platforms were eBay, Etsy, Redbubble and Catch.com.au – but the e-commerce landscape looks very different since COVID-19.
- Jessica Yun
- Opinion
- Supermarkets
Why shoppers love click and collect, and the supermarkets don’t
With everyone blaming the supermarkets for the cost-of-living crisis, now is not the time for them to start charging for the popular service, as much as they may want to.
- Elizabeth Knight
Original URL: https://www.theage.com.au/topic/online-shopping-1mqs