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Grace McClelland said working for a fast-fashion company led to her making content about sustainable consumption.

More Australian retailers axe free returns after ‘reckoning’ of costs

Shopping habits – including “repeat returns” offending – are taking a toll on businesses.

  • Frances Howe

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Retail workers have a thankless job, but the best ones are those who understand the importance of leaving you alone.

The customer isn’t always right (or up for a chat). All hail the uninterested shop assistant

Retail workers have a thankless job, but the best ones are those who understand the importance of leaving you alone.

  • Thomas Mitchell
Jenny Cheah, managing director of South-East Asia, Oceania and India for global beauty brand Sephora.

How beauty giants are battling it out for Australian shoppers

Since entering the Australian market a decade ago, Sephora has struggled to dominate the beauty retail market, with stiff competition from Mecca.

  • Lauren Ironmonger
Greater Sydney is on track to run out of landfill by 2030.

Thinking of returning an online purchase? It might end up in landfill

The amount of unsold goods being thrown out has surged since 2021, and a key reason is the growth in returns of online purchases.

  • Frances Howe
Jessica Read started her online second-hand clothing business in 2019.

Jessica’s closet was overflowing with clothes. She’s turned it into a booming store for Gen Z  

Buying pre-loved goods has never been easier, thanks to the power of the internet.

  • Gemma Grant
LiamFavers

‘My suckers are here!’ Boy orders almost 70,000 lollipops on Amazon

As Holly LaFavers was preparing to go to church, a delivery worker dropped 22 boxes of lollipops in front of her apartment building. Then she heard what no parent wants to hear.

  • Christine Hauser
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Inside Shein, the fast-fashion giant extolling ‘the future of retail’

Behind the scenes of its first attempt to build an in-house Australian brand, with a highly competitive label where appearances are everything.

  • Jessica Yun and Lauren Ironmonger
Jeanswest at Westfield in Sydney’s Miranda, one of the country’s top 10 shopping centres.

Jeanswest to shut all stores, with 600 jobs on the line

The Australian-founded, foreign-owned denim label is aiming to keep operating as an online retailer, as tough trading conditions force it to close physical stores.

  • Staff reporter
Amazon is becoming a larger force in the grocery space, selling everything from nappies and snacks to washing powder.

Australia’s $69b habit exposed as online shopping hits record

Eight years ago, the biggest online shopping platforms were eBay, Etsy, Redbubble and Catch.com.au – but the e-commerce landscape looks very different since COVID-19.

  • Jessica Yun
It is no time to start charging for click and collect.

Why shoppers love click and collect, and the supermarkets don’t

With everyone blaming the supermarkets for the cost-of-living crisis, now is not the time for them to start charging for the popular service, as much as they may want to.

  • Elizabeth Knight

Original URL: https://www.theage.com.au/topic/online-shopping-1mqs