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Consumer rights

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A string of allegations has been made about HSBC’s failings to protect its Australian customers from scams.

‘Losses will continue to mount’: Bank staff’s security warnings before massive scam cost customers millions

HSBC customers lost more than $40 million to impersonation scams. The corporate regulator is suing the bank for failing to protect them.

  • Aisha Dow

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Los Angeles International Airport. Travel industry insiders expect demand for travel to the US may fall.

Australians curb their enthusiasm for US holidays

While Americans flock to Australia, locals are looking for cheaper holidays outside the US.

  • Madeleine Heffernan
Renee Fortune is paying thousands of dollars a year for her children’s sports lessons. And now her son, Jack, 15, wants to start playing soccer.

‘Dreams are being sold’: Cost of kids’ sports tops $10,000

A new study has revealed the soaring costs of children’s sports activities – some much more than others.

  • Madeleine Heffernan
Greater Western Water.

Troubled water company’s $150m bailout over botched billing system

Greater Western Water has been propped up with a multimillion-dollar cash injection, has lost its chairman and is under investigation over customer billing.

  • Madeleine Heffernan
Water woes for Greater Western Water customers.

‘Complete shambles’: Data breaches and incorrect bills in Greater Western Water bungle

The company’s long-running billing bungles have led to potential data breaches and delayed property settlements.

  • Madeleine Heffernan
U-GO self-service petrol station in Mentone, in bayside Melbourne.

Service with a smile or smile for the camera: Fuelling change at the local servo

The last vestiges of old-fashioned service and friendly faces on the road are giving way to a new crop of DIY petrol stations without any faces at all.

  • Madeleine Heffernan
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Mother and daughter Bronwyn and Stephanie Foot paid $340 each for return flights to Brisbane months ago.

Melbourne-Sydney flights jump in price after competition collapse

Flying domestically has become cheaper, but not between Melbourne and Sydney.

  • Madeleine Heffernan

This sneaky tactic almost cost me $400. It’s time we do something about it

The digital age offers us many conveniences, but it’s also opened the door to new types of exploitation.

  • Noel Whittaker
They’ve got your number … unless you refuse to give it to them.

No, retailers, you can’t have my number. We’re not in a relationship

I used to give out my phone number to any old shopkeeper. From now on, I’m playing hard to get.

  • Cherie Gilmour
The VHH is a way for Victoria to future-proof its citizens against heart disease for the next five decades.

Started a new year health kick? Beware the ‘subscription trap’

Gyms, streaming services and meal-kit providers are being targeted by proposed new laws that will crack down on unfair business practices.

  • Millie Muroi

Original URL: https://www.theage.com.au/topic/consumer-rights-hpf