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Loyalty programs

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A Qantas plane at Sydney Airport. The airline is increasing the number of points needed to secure Classic Reward flights.

How to make the most of Qantas’ new points overhaul

With the points cost, when you redeem them for flights rising, how do you get the best value now?

  • Nicole Pedersen-McKinnon

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Australians are using financial products as budgeting tools.

More consumers using buy now, pay later and loyalty rewards for everyday expenses

Paypal, Flybuys and Afterpay say more people are using financial products and rewards programs as households battle cost-of-living pressures.

  • Jessica Yun
Qantas’ exclusive Chairman’s Lounge (pictured at Brisbane Airport).

The truth about why the Chairman’s Lounge is so valuable for Qantas

The strangest aspect to this story is that it has taken decades for politicians’ elite club memberships to become an issue du jour.

  • Elizabeth Knight
In a huge change, Qantas has quietly altered the schedule on which it opens up its some of its cheapest seats.

The quiet, yet significant, change to Qantas’ frequent flyer scheme

In a huge change, Qantas has quietly altered the schedule on which it opens up its some of its cheapest seats.

  • Nicole Pedersen-McKinnon
Rewards for frequent flyers.

Loyalty comes at a cost: the apps holding back Australian shoppers

Customers staying loyal to businesses and making choices against their own interests are the target of a policy overhaul aimed at turbocharging the economy.

  • Millie Muroi and Shane Wright
IAG has been accused of telling customers they were receiving loyalty discounts when it wasn’t cheaper insurance at all.

Pumping insurance premiums: Are loyalty discounts a mug’s game?

Insurance giant IAG has been accused of telling customers they were receiving loyalty discounts when it wasn’t cheaper insurance at all.

  • Elizabeth Knight
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Qantas will use three Boeing 737s during the strike of its WA pilots.

How to game Qantas’ new frequent flyer program

The airline’s new frequent flyer scheme is now open for business, so here’s how to make the most of the system.

  • Nicole Pedersen-McKinnon
Qantas boss Vanessa Hudson says the rewards program will become more flexible.

Qantas loyalty revamp the right flight path to healing customer ‘pain point’

Vanessa Hudson has taken on the Herculean task of trying to restore the relationship with Qantas customers and staff – and reweight the division of the spoils.

  • Elizabeth Knight
Fast, free Wi-Fi and integrated device/tablet holders are among the new features.

Will Qantas’ frequent flyer changes make it easier to get a seat?

Qantas has added a third way to redeem frequent flyer points on flights. But will it make snagging a seat easier?

  • Amelia McGuire
This change may mean your bonus points and conversion rates on things like supermarket rewards to go down.

What we know so far about Qantas’ frequent flyer overhaul

Here comes my speculation on Qantas’ new strategy and what it will mean for your reward flying.

  • Nicole Pedersen-McKinnon

Original URL: https://www.smh.com.au/topic/loyalty-programs-hoh