Consumer rights
Commonwealth Bank cops another fine for breaching spam laws
An ACMA investigation has slugged the bank $7.5 million for sending over 170 million marketing emails to customers with no way for them to unsubscribe.
- by Hannah Hammoud
Latest
Warning over dodgy hotel booking sites charging hundreds in fees
Some third-party websites are advertising low rates only to hit guests with hundreds of dollars in additional fees.
- by Penry Buckley
Opinion
Class action
Bad timing: Big business’ image tarnished by Harvey Norman class action
All it took was a class action lawsuit to put a kink in a nation-unifying call from the Business Council to cease and desist with business bashing.
- by Elizabeth Knight
Opinion
AI
Now AI will soften our fury at call centre staff. Let’s rage against this machine
Don’t gag us just because we complain. We’re justifiably angry.
- by Cherie Gilmour
Exclusive
Investigations
‘Not a single care’: Victims of HSBC fraud say bank could have stopped the scammers
HSBC is a small player in Australia’s banking sector, but data suggests its customers have been heavily targeted by fraudsters. Those who have lost life savings wish the bank had done more.
- by Aisha Dow
‘Turn them back at the border’: Call for ban on forced labour goods
Shein and Temu are soaring in popularity among consumers, but experts say the risk of forced labour needs to be investigated and some brands should be banned.
- by Amber Schultz
Joanna just wanted a simple beauty treatment. But the pain was ‘hell on earth’
After being burnt on her genitals during a traumatic beauty procedure, Joanna has joined medical experts to call for tighter regulations on the laser hair-removal sector.
- by Henrietta Cook
Airline, insurer under fire after lost luggage mars veterans’ Anzac Day trip
Transport Minister Catherine King said the lack of fair treatment for passengers in Australia was incredibly disappointing.
- by Amber Schultz
Exclusive
Online shopping
Still waiting for your online order to arrive? You’re not the only one
NSW Fair Trading received more than 6000 complaints about delayed or missing orders last year, as advocates say consumers need more protection.
- by Mary Ward
Shrinkflation at your supermarket? France has an answer for that
The practice of downsizing products without downsizing their prices has enraged shoppers in Australia, Britain, the US and elsewhere. France says it’s a scam.
- by Liz Alderman
Virgin cancelled Elif’s flight, then refused to refund her out-of-pocket expenses
Transport Minister Catherine King say it is clear Australia’s airlines are not delivering what passengers expect, as pressure mounts for greater consumer protections.
- by Andrew Taylor
Original URL: https://www.smh.com.au/topic/consumer-rights-hpf