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Australian Financial Complaints Authority

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Somewhere along the way, disabled and bereaved Australians trying to make claims through their super funds have been let down at their most vulnerable.

‘Why do you make it difficult?’: Big super in big trouble over delayed claims

Three decades after the Keating government set up the superannuation system, a large cohort of Australians is now seeking to claim their entitlements – and they’re not impressed.

  • Sumeyya Ilanbey

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Laura Embry (right) is one of the thousands of Australians who has fallen victim to sophisticated scammers. Her father, Garry, is outraged at how Laura has been treated.

Scammers are targeting Australian bank customers. But there’s one key thing you can’t know

Partially censored data suggests fraudsters are finding certain banks much easier targets than others.

  • Aisha Dow
Assistant Treasurer and Minister for Financial Services Stephen Jones says prevention of scams is the first line of defence

Complaints surge about banks not doing enough to prevent scams

Australians’ complaints over payment scams have grown exponentially. Should banks be on the hook to reimburse customers?

  • John Collett
Royal commissioner Kenneth Hayne recommended a compensation scheme of last resort

Long-awaited investor compensation scheme gets under way

A compensation scheme offering up to $150,000 to consumers who have experienced misconduct is now operating.

  • John Collett
Justin Untersteiner, chief operating officer at the Australian Financial Complaints Authority, says there has been a spike in complaints.

Frustration as waiting times blow out at financial complaints body

A surge in complaint numbers is causing a backlog at the Australian Financial Complaints Authority, with waiting times of up to 34 weeks.

  • John Collett
AFCA chief executive David Locke said

‘Unsustainable rate’: Financial complaints hit record 100,000 a year

Australian Financial Complaints Authority chief ombudsman David Locke says financial firms could do better at handling complaints to ease pressure on the financial dispute resolution scheme.

  • Millie Muroi
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Mirror Trading International was a bitcoin investing ponzi scheme that spread across the globe and to Australia during the pandemic.

Bitcoin to bust: World’s biggest Ponzi scheme could cause more heartache for Australians

Thousands of Australians will be under scrutiny as liquidators look to claw back money “won” in the Ponzi scheme that burned more than $2 billion in investment.

  • Sarah Danckert
The Bridgers - Harley, Rebecca, Kane and Nikkita - in their flood-damaged home in Melbourne’s west.

Insurer told family to move back into mice-infested home

The Bridgers feared they would be left homeless after being told by RACV to move back into their uninhabitable home because their claim for flood damage – which had initially been accepted – had been denied.

  • Christine Ahern
Consumers need to check their premiums after some insurers were found to be over-charging

Australians still being overcharged for home and vehicle insurance

Australians are frequently being over-charged for different types of insurance, in breach of the industry’s Code of Practice.

  • John Collett
NAB customer Bridget Box says the bank was ‘dismissive’ about her complaint.

‘Utterly exhausting’: NAB customer feels ignored after losing $35,000

National Australia Bank customer Bridget Box thought she was protecting herself from scammers by checking the bank’s phone number. Little did she know, that was part of the scam.

  • Charlotte Grieve

Original URL: https://www.smh.com.au/topic/afca-1n3j