Australian Financial Complaints Authority
‘Why do you make it difficult?’: Big super in big trouble over delayed claims
Three decades after the Keating government set up the superannuation system, a large cohort of Australians is now seeking to claim their entitlements – and they’re not impressed.
- by Sumeyya Ilanbey
Latest
Exclusive
Scams
Scammers are targeting Australian bank customers. But there’s one key thing you can’t know
Partially censored data suggests fraudsters are finding certain banks much easier targets than others.
- by Aisha Dow
Analysis
Analysis
Complaints surge about banks not doing enough to prevent scams
Australians’ complaints over payment scams have grown exponentially. Should banks be on the hook to reimburse customers?
- by John Collett
Analysis
Analysis
Long-awaited investor compensation scheme gets under way
A compensation scheme offering up to $150,000 to consumers who have experienced misconduct is now operating.
- by John Collett
Analysis
Analysis
Frustration as waiting times blow out at financial complaints body
A surge in complaint numbers is causing a backlog at the Australian Financial Complaints Authority, with waiting times of up to 34 weeks.
- by John Collett
‘Unsustainable rate’: Financial complaints hit record 100,000 a year
Australian Financial Complaints Authority chief ombudsman David Locke says financial firms could do better at handling complaints to ease pressure on the financial dispute resolution scheme.
- by Millie Muroi
Exclusive
Cryptocurrencies
Bitcoin to bust: World’s biggest Ponzi scheme could cause more heartache for Australians
Thousands of Australians will be under scrutiny as liquidators look to claw back money “won” in the Ponzi scheme that burned more than $2 billion in investment.
- by Sarah Danckert
Insurer told family to move back into mice-infested home
The Bridgers feared they would be left homeless after being told by RACV to move back into their uninhabitable home because their claim for flood damage – which had initially been accepted – had been denied.
- by Christine Ahern
Analysis
General insurance
Australians still being overcharged for home and vehicle insurance
Australians are frequently being over-charged for different types of insurance, in breach of the industry’s Code of Practice.
- by John Collett
Exclusive
Big four
‘Utterly exhausting’: NAB customer feels ignored after losing $35,000
National Australia Bank customer Bridget Box thought she was protecting herself from scammers by checking the bank’s phone number. Little did she know, that was part of the scam.
- by Charlotte Grieve
Opinion
Ask an expert
CGT on shares passed on across the ditch
CGT is payable by an estate, which can be a problem if some shares are passing on to local family, and thus untaxed until sold, as they will be paying the tax for their Kiwi brethren.
- by George Cochrane
Original URL: https://www.smh.com.au/topic/afca-1n3j