Commonwealth Bank online banking down: customers riled up

UPDATED: CBA said full services have been restored after an earlier outage this morning saw a range of accounts and customers affected.

Commonwealth Bank customers are experiencing outages across its network this morning.

UPDATE: Commonwealth Bank said its services have now been restored.

EARLIER: Commonwealth Bank is facing a barrage of angry customers this morning as an outage across its network is leaving people in the lurch.

Customers on Twitter have said they’ve lost access to some of their accounts such as credit accounts and mortgages. Other have made references to EFTPOS and ‘Tap and Go’ not working.

@CommBank something has happened with my app and it won't let me into tap n pay and it's asking me to buy another tag ? Plz help ?!!

— Sami (@samroberts85) August 21, 2014

The network outage has caused issues across Australia with customers also unable to withdraw cash from ATMs

Gold Coaster Joe Welch was among the scores affected.

He attempted to use two different Commonwealth Bank ATMs at least four times from 7am this morning and was told he did not have enough money in his account, despite knowing he had plenty to cover the $20 he was trying to withdraw.

When he tried to call customer service he received an automated message saying Commonwealth Bank was experiencing a high volume of calls and to call back later.

Alllll of @CommBank services are down. Apparently you have to go to branch and that's it.

— Leigh Nicholson (@smeighfickelson) August 21, 2014

@CommBank Hi we have lost visibility of our credit cards in your app. Is this a known bug?

— Broje (@Broje928) August 21, 2014

Hey @CommBank - please fix your efpos, this newsagent is loosing sales..

— Steve Sharman (@StevieSharman) August 21, 2014

Commonwealth Bank issued a statement: “We are currently experiencing a technical issue with our systems. We apologise for the inconvenience to customers. The cause of the problem is under urgent investigation and we are working to have full services restored as a matter of priority.”

The latest incident comes on the tails of a major network failure in April that left customers unable to access a range of CBA services including ATMs, EFTPOS, Commsec, phone services and online banking. At the time, Commonwealth Bank was heavily criticised for failing to keep customers updated.

The bank has been responding to customers on social media promptly this morning.

@JadonMintern Hey Jadon, we're experiencing some tech issues with our systems. We are investigating & appreciate your patience. Thanks!

— CommBank (@CommBank) August 21, 2014

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Originally published as Commonwealth Bank online banking down: customers riled up