Royal Caribbean passengers stranded in Italy after brazen theft

As if a brazen robbery that targeted their cash and passports wasn’t enough, a family of six was dealt a fresh blow by their cruise company.

A family of six was left stranded in Rome after a hotel safe containing their passports, credit cards and cash was stolen.

The entire safe was ripped from the wall in their hotel room, along with one of their suitcases, The Sun reported.

Cassandra Cahill, from the US, was travelling with her mum and dad, younger siblings and her sister’s boyfriend around Rome at the time and were due to board a Royal Caribbean cruise just days later.

The family of six was left without their passports after the robbery. Picture: Facebook/ Cassandra Cahill

While staying at Hotel Genova, they locked all of their valuables away in the in-room safe before exploring the city.

After returning to their room, they found the entire safe had been ripped from the wall and taken.

It contained all six of their passports, around €1500 ($2467) in cash, a phone, a purse and credit cards.

Thieves also emptied her brother’s suitcase and stole it, which Cassandra believed was how they transported the safe.

“Last night, my family and I arrived back to our hotel room in Rome only to find our safe with all of our passports, money, and other valuables missing (literally ripped out of the wall) along with some of our luggage, a purse, and a cell phone,” Cassandra wrote on Facebook.

“We are currently stuck in Italy until further notice.”

The safe had been ripped out of their room. Picture: Facebook/Cassandra Cahill

The family quickly called the police, only to hit more trouble — their embassy wasn’t open until after the weekend.

“They couldn’t do anything until the weekend was over,” Cassandra told CTVNews.ca.

“We felt a little lost because that’s who’re supposed to turn to. It was unsettling.”

Police investigated the room, and the family spent six hours at the local police station.

Not only was the family stuck in Rome, but they were unable to board their Royal Caribbean cruise that Sunday as they didn’t have their passports.

According to CTVNews.ca, the cruise company said they would not be able to refund the family or reschedule their trip for them.

Cassandra explained they had bought non-refundable tickets and so there were “no exceptions”.

The family has since been in touch with Canada’s ambassador to Italy, who is working to get them the correct documents so they can get home.

Fortunately, they still have other credit cards they can use.

Cassandra also saw the silver lining, posting on social media: “On the bright side, this is a beautiful country with amazing food — definitely not the worst place to be trapped!”

This article originally appeared on The Sun and was reproduced with permission

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