Mum told airline put her on no-fly list over nappy change

A woman said she was “humiliated” by a flight attendant and accused of creating a “biohazard” after changing her baby’s nappy on a flight.

A woman in the United States has landed on an airline’s no-fly list for allegedly creating a “biohazard" after changing her child’s nappy.

Seattle woman Farah Naz Khan, 34, said she was “humiliated” by the incident on Friday’s flight from Kalispell, Montana, to Houston, operated by Mesa Airlines.

She was flying with her husband and one-year-old daughter.

Sharing her story on Twitter, Ms Khan said that during the flight, she went with her daughter to a changing station at the back of the plane and after changing her, put the dirty nappy in a scented bag and disposed of it in the lavatory bin.

As she headed back to her seat she was confronted by a male flight attendant, who she said yelled at her.

Farah Naz Khan was told she was on Mesa Airlines' no-fly list after putting her daughter's dirty nappy in the plane lavatory bin. Picture: Farah Naz Khan

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“When I walked back to the front holding my diaper wipes container and … the pad that we used to change my daughter’s diaper on, the flight attendant accosted me and said: ‘Did you just dispose of a diaper back there? That’s a biohazard’,” Ms Khan told NBC News.

She said she was made to return to the changing room and fish through the bin to retrieve her daughter’s nappy, which she put in a garbage bag and took with her back to the seat.

The experience made her feel “humiliated” and “belittled”, she said, adding she always disposed of her daughter’s nappies in garbage bins when she flew.

Here are more details about what happened on my recent @united flight #airtravel#united#racism#racist#antifamily@CNN@JesseKIRO7@seattletimes@[e-mail]/EJ64pogUG7

— Farah Naz Khan (@farah287) July 10, 2021

She also said a second flight attendant told her she hadn’t done anything wrong.

Ms Khan said she put the dirty nappy in a garbage bin and took it off the plane with her after landing.

But things took an even more bizarre turn hours after the flight.

Ms Khan said she filed customer service incident report after landing, and later that day, she got a mobile phone call from the flight attendant.

“I recognised the voice,” Ms Khan told NBC News.

“He said, ‘Due to a biohazard incident on the plane today, we’ve placed you on the no-fly list’.

“This made me very angry, because I suffered the humiliating experience. … They are placing me on a no-fly list?”

“I also didn’t dispose of the diaper on the plane, even if it was considered a biohazard. I walked it off the plane and threw it away myself outside the flight.”

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The mum had put the dirty nappy in a scented bag and disposed of it in the plane lavatory bin. File image.

She also accused the flight attendant of using “profanities” during the phone call.

“(He said) ‘You people bring your children everywhere. Don’t you know that some people just want a peaceful flight and don’t want to listen to your effing children?’,” Ms Khan said.

He also allegedly said to her: “I hear your obnoxious daughter in the background.”

She shared her experience on Twitter using the hashtag #racism.

Ms Khan said she didn’t believe she was actually put on the airline’s no-fly list because she was able to fly back to Houston a few days later.

She said she heard from United Airlines, which uses Mesa Airlines to operate regional services, but the conversations were “unsatisfying” because the airline was unable to say how the flight attendant got her phone number or whether he had been disciplined.

In a statement, a Mesa spokesperson said: “The details as described by our customer do not meet the high standards that Mesa sets for our flight attendants and we are reviewing the matter.”