Mother Jenna Longoria claims she and toddler were removed from flight over misuse of pronouns

The airline has hit back with a completely different story after a mum unleashed about herself and toddler being kicked off a flight.

A US mother has unleased on a popular airline after she claims a single word resulted in both herself and 16-month-old son being booted off the plane but the airline has since hit back.

Travelling from San Francisco to Austin, Jenna Longoria, her toddler and her own mother were set to board when she claims the drama unfolded.

Taking to social media to share the ordeal with her 20,000 Instagram followers, the distressed mother claims she used the wrong pronouns when addressing a flight attendant which ultimately lead to the removal.

However, the airline has since revealed it was due to the woman having too many carry-on items.

A distressed mother, Jenna Longoria, claims a single word to a flight attendant resulted in her being removed from an aircraft.

Ms Longoria claims she was barred from entry on to the plane.

“The flight attendant has denied access to us because he said that I made a derogatory comment about one of the flight attendants because I didn’t use their right pronouns,” she claimed while holding her son.

“They are now forbidding us to get on the plane.”

However, according to United Airlines, it was over the woman having too many carry-on items.

“A party of three travelling out of San Francisco yesterday was not allowed to board following a discussion about having too many carry-on items,” a United Airlines spokesperson told news.com.au.

“The matter was resolved and the customers took a later United flight to finish their trip.”

Meanwhile, it is understood the woman apologised in a subsequent video for using the incorrect pronoun, claiming she was caught up with settling her toddler and handling their carry-on when the mishap occurred.

“This is ridiculous,” she said.

“I can’t even understand what is going on here … I’m not very versed with pronouns, I was holding my son and he was having a temper tantrum, I had the car seat on my back and I wasn’t really focusing on anything except getting my son’s car seat on the flight and getting him comfortable an safe.

Ms Longoria, a hormone expert, shared the ordeal with her 20,000 Instagram followers.

Ms Longoria was travelling with her 16-month-old son and her own mother.

“They’re saying it’s a hate crime that I did and that I might not even be able to ever fly United again. I really don’t know what to do.”

In what appears to be a secret recording of a conversation between Ms Longoria and an unidentified United Airlines employee, the staff member appears to reference more than just accidental confusion about the employee’s pronouns for the removal.

Ms Longoria with her 16-month-old son, who were both removed from the flight.

A United Airlines staff member told Ms Longoria her tickets would be refunded.

In the short clip, Ms Longoria can be heard talking to the staffer who informs her it was the captain’s decision to deny her from the flight due to “what came out of your mouth”.

The employee also tells her “there was some more that I heard”, beyond the pronoun error.

“When the captain denies you that’s the end of the story,” the employee says, adding her flight tickets will be refunded.

“They’re saying it’s a hate crime that I did and that I might not even be able to ever fly United again,” she said in a scathing post.

United Airlines are yet to respond to the claims made by Ms Longoria. Picture: Spencer Platt/Getty Images/AFP.

It is understood Ms Longoria has since made it home on an alternate flight.

United’s policy for the removal of a passenger is clearly stated on the airline’s website, and specifies that “refusal or removal of a Passenger may be necessary for the safety of such Passenger or other Passengers or members of the crew.”

Some of the grounds for removal include:

– Passengers or Passengers’ Service Animals whose conduct is unlawful; indecent, lewd, or sexual in nature; harassing; disruptive; disorderly; offensive; abusive; unsanitary; or violent;

– Passengers who fail to comply with or interfere with the duties of the members of the flight crew, federal regulations, or security directives;

– Passengers who assault any employee of UA, including the gate agents and flight crew, any employees of carriers doing business as United Express, any UA or United Express vendor employee, or any UA Passenger;

– Passengers who, through and as a result of their conduct, cause a disturbance such that the captain or member of the cockpit crew must leave the cockpit in order to attend to the disturbance.