Family on luxury holiday shocked to discover hotel was ‘dangerous’

A FAMILY of four were looking forward to a fun and relaxing stay at this luxury resort. What they saw when they arrived made them furious.

A FAMILY was horrified when they discovered the luxury hotel they had booked was actually a building site — with broken glass around the swimming pool.

Maria and Paul Bryant, from Bristol, UK, spent more than $3500 on a week in the Turkish resort city of Antalya hoping to treat their two autistic children to a relaxing time away from home, The Sun reported.

But when they got to the resort, they found that the hotel was being renovated.

To make matters worse, many of the facilities advertised were for a hotel next door that the Bryants were not allowed to use.

Paul and Maria Bryant and their children were far from impressed when they discovered the luxury resort they had booked was a dangerous construction site. Picture: SWNS/Mega

The family arrived at the Swandor Topkapi Palace hotel on May 30, ready for a stress-free getaway.

“We felt let down,” Mr Bryant, 40, who runs a security company, said. “It was horrendous really.

“When we got to the hotel we had to wait an hour and a half for the room. It was covered in plaster and dust.

The family found shards of glass by the side of the pool. Picture: SWNS/Mega

“My children do not like change at all. When we book our holidays with our kids we try to familiarise them with what will be there when we arrive.

“But all the stuff they had wanted to do wasn’t there.”

The family had booked the holiday through tour operator Thomas Cook and was expecting pool tables, a bowling alley and an arcade, which the children had especially been looking forward to.

A nightmare situation in the bathroom, where the family found a puddle of water on the floor and water leaking from the light switch. Picture: SWNS/Mega

The family discovered much of the hotel was being renovated.

Mr Bryant said the room still smelled of paint and sealant, and was dusty.

He added the resort was littered with bare wires and exposed metal rods and there was also shattered glass around the pool and tools scattered around it.

Many of the pictures online were from the neighbouring hotel, he said.

The Bryants have since complained to Thomas Cook about their experience.

The resort wasn’t what it appeared to be on the Thomas Cook website.

In a statement to The Sun, the company said: “We want all our customers to enjoy their time away with us and we are urgently investigating the concerns raised by guests who have stayed at the Topkapi Palace.

“We have stopped taking bookings while we fix these issues.”

The spokesperson said incorrect pictures of the hotel online had been removed from the Thomas Cook website.

The Swandor Topkapi Palace has been contacted for comment.

This article originally appeared on The Sun and was reproduced with permission.