‘Flying well’: Brisbane airport IT glitch confined to Jetstar, Rex, Link Airways

Jetstar and Rex passengers were among those affected after an IT glitch impacted the automated baggage system at Brisbane airport.

A baggage system glitch has affected travellers at Brisbane airport. Picture: NewsWire / Sarah Marshall

After travellers were warned of possible delays at Brisbane airport, as its automated baggage system suffered a significant IT glitch, the airport has since reported services are “flying well”.

The airport confirmed the mishap just before 7am on Monday, having reverted to manual baggage handling, and confirmed at around 1pm that no flights had been cancelled.

“We had a handful of minor delays,” Brisbane Airport Company spokesperson Stephen Beckett told NCA NewsWire.

Brisbane airport confirmed the glitch early on Monday morning. Picture: NewsWire / Sarah Marshall

The airport “called in extra people” to assist with baggage processing while technicians worked to fix the issue.

The glitch was contained to the system serving only Jetstar, Rex, Link Airways and Aerlink at the domestic terminal.

Baggage was manually processed, allowing flights to get on their way, according to Mr Beckett.

“The system was operating but not sorting well,” he said.

Travellers have been warned to expect a ‘slower than usual’ check-in. Picture: NCA NewsWire / Dan Peled

“For the vast majority of passengers passing through Brisbane airport this morning it has been business as usual.

“Our IT team have now identified the issue and have put in place a workaround which should see minimal issues throughout the morning.

“Passenger queues have now been cleared.

“We also activated our CARE team in case the problem was greater and thankfully they weren’t needed.”

⚠️ We are experiencing a technical issue with our baggage system, leading to slower passenger check-in this morning (Monday).

✈️ We recommend monitoring your flight status with your airline for any updates.

📰 https://t.co/fDK9GGL6jepic.twitter.com/UQ0ggVsc1N

— Brisbane Airport ✈️ (@BrisbaneAirport) April 2, 2023

Brisbane Airport Corporation apologised for any inconvenience it had caused travellers.

The airport has advised travellers to monitor airline websites to track any flight updates.