Aldi’s response is just ‘tea-lightful’

WHEN one man wrote to Aldi to complain about a surprise in his biscuit-packet that ruined his morning cuppa, they responded in the most perfect way.

WHEN one man wrote to Aldi to complain about a surprise in his biscuit-packet that ruined his morning cuppa, they responded in the most perfect way.

Darryl Reilly from the UK took to Facebook when he discovered that one of his chocolate biscuits had no chocolate in it.

Plain old biscuit ... No chocolate in this biscuit. Picture: Supplied

Not happy ... Darryl Reilly complained to Aldi about their biscuits. Picture: Supplied

“I have a complaint that I wish to make. This morning I woke up, as I usually do and I went down stairs to make my morning cup of tea. I used two of your finest tea bags for added strength and one spoon of sugar for a small bit of sweetness (the sugar was from tesco but sure you cant begrudge me that) and then a drop of milk (purchased in aldi) then I went to the cupboard and whipped out a cheeky packet of your milk chocolate digestive biscuits, 3 biscuits into it my dream cuppa had been turned into a nightmare.....BOOOOOM ... out of the chocolate digestive packet came a chocolate digestive with no chocolate ... a very plain digestive in my opinion,” he wrote. “I could not believe my eyes, never in all my life had I been left in such a biscuit predicament. What did I do next? Well first I considered eating it, but then I decided against it because lets be honest, a plain digestive biscuit will never tantalise the tastebuds in the same way as a chocolate digestive can, I have never heard of a foodgasm caused by a plain chocolate digestive. So having ruined my morning cuppa, I do eagerly anticipate your response.”

Mr Reilly also included a picture of the chocolateless biscuit as proof.

Aldi’s response was epic.

“Hi Darryl, wow – busy morning. We’re sorry you were disappointed with the surprise addition in your pack of chocolate biscuits, but we wouldn’t consider it a nightmare,” Aldi said. “The plain digestive is not something to be shunned, but celebrated. Look at it, sitting there in plain sight – confident, not having to hide away from behind its chocolate friend.

“We think ordinary things are special too. No traffic in the mornings, finding an errant £5 in your pocket, or a freshly made bed are all ordinary things, but all things, we’re sure you’ll agree, that raise a smile, not cause a frown,” Aldi said. “But how do we move on from this Darryl? You’ll be tea-lighted to hear we are pretty easy going and never want our shoppers to be disappointed with our products, so please private message us with your contact details so we can send you a new packet (and a bag of sugar).”

True to their word, Aldi sent Mr Reilly his biscuits ... and a bag of sugar.

Better morning ... Aldi delivered some biscuits and sugar to Mr Reilly. Picture: Supplied